Senior Salesforce - Comm Cloud Resources

Job Title: Senior Salesforce - Service Cloud Consultant Key Skills: Salesforce, Cloud Location: Brazil Mode: Remote We at Coforge are hiring Senior Salesforce - Service Cloud Consultant with the following skill set. Key Responsibilities Design & Deliver scalable Salesforce Service Cloud and Chat solutions, including omni-channel and case management; Customize & Integrate using Apex, LWC, and platform tools to meet business requirements; Advise & Guide stakeholders on best practices for chat workflows, agent enablement, and cross-cloud architecture; Enable DevOps by managing version control, pipelines, and automated deployments with Copado; Support & Train users, ensuring adoption, data integrity, security, and compliance; Stay Current with Salesforce releases and emerging capabilities. Required Skills & Qualifications Proven experience implementing Salesforce Service Cloud and Chat solutions across commercial and consumer contexts; Strong understanding of CRM processes, omni-channel case routing, and chat deflection strategies; Hands-on experience with Copado or equivalent Salesforce DevOps platforms; Salesforce Certifications (Service Cloud Consultant, Omni-Channel Supervisor, Chat Specialist) strongly preferred; Ability to lead solutioning efforts and provide strategic guidance beyond code delivery. Preferred Skills: Experience with Agentforce, Data Cloud, and other advanced Salesforce products; Familiarity with large-scale Salesforce migrations and multi-cloud integrations; Ability to work effectively with onshore and offshore teams; Prior consulting or partner-side experience with Salesforce delivery. Posted On: 14-07-2026 At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.