Senior SAP Customer Service Consultant (m/w/d)

We are looking for a Senior SAP Consultant – Customer Service (m/f/d) to join our consulting team in Vienna.

In this role, you will combine technical SAP expertise with business consulting, helping clients analyse, optimise and implement their Customer Service processes. You will take ownership of your area of responsibility throughout the entire project lifecycle, from requirements analysis and solution design to implementation and go-live.

Your Responsibilities

• SAP Consulting & Implementation: Advise clients and implement SAP solutions within the Customer Service environment, particularly SAP CS, SAP S/4HANA Service and SAP Field Service Management (FSM).
• Business Process Analysis & Optimisation: Analyse complex business processes, identify improvement opportunities and develop tailored SAP solutions that deliver real business value.
• Project & Subproject Responsibility: Take ownership of your area of expertise throughout the entire project lifecycle, from requirements gathering and analysis to solution implementation and go-live.
• Client Collaboration: Work closely with customers and project teams to align technical solutions with business requirements and ensure successful project delivery.
• Mentoring & Knowledge Sharing: Support junior consultants, share your expertise and actively contribute to the development of the wider consulting team.

Requirements

• Several years of professional experience as an SAP Consultant, ideally in a senior consulting position.
• Strong expertise in SAP Customer Service (SAP CS), SAP S/4HANA Service and/or SAP Field Service Management (FSM).
• Solid understanding of Customer Service and after-sales business processes.
• Proven experience in SAP consulting and implementation projects, from requirements analysis to go-live.
• Ability to analyse complex business requirements and translate them into effective SAP solutions.
• Strong communication and consulting skills, with the ability to work directly with clients.

What They Offer

• Competitive Compensation: Annual gross salary starting at €80,000, depending on your qualifications and experience.
• Flexible Working Arrangements: Choose between working remotely, from the office or at client sites, depending on project requirements.
• Individual Development: Personalised development plans and targeted professional training to support your career growth.
• Collaborative Company Culture: Flat hierarchies, agile decision-making and direct collaboration with company owners, who are actively involved in projects.
• Additional Benefits: Flexible working hours, public transport allowance, company bicycle, meal subsidies, as well as complimentary drinks and snacks.