Senior Service Analyst

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Key Information

Job title: SAP Finance Senior Service Analyst

Salary: £70,000 - £80,000 Grade: Band 3

Contract type: Permanent Reference: 5435

Team: Service Owner - Prof Services ERP Directorate: TfL Corporate

Contract details: TfL Location: Pier Walk/Hybrid

Application closing date: 16th November 2026

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

The role:

You will be responsibility for delivering against the SAP service lifecycle across a range of core SAP modules ensuring these are delivered to time, budget, scope, and quality.

You will be providing end-to-end BAU support for SAP Finance across TfL, managing complex incidents and change requests within the supported functional areas and working on SAP projects. Act as a functional SME for SAP R/3 Finance, supporting operational areas of the business and working closely with both technical and non-technical stakeholders, communicating across multiple teams or stakeholders to coordinate timelines and tasks.

You will analyse, diagnose, and resolve highly complex BAU issues, many of which span multiple systems and business processes. Demonstrate the ability to navigate complex business scenarios, understand upstream and downstream impacts, and determine the root cause of issues.

Leveraging your specialist SAP Finance skills to ensure successful development and implementation of business needs that smoothly integrate with SAP applications and the IT landscape.

You will work with a multi skilled professional team acting as a focal point interface between the business and the SAP team to reduce the TCO and ensuring compliance with SAP recommended best practice.

Key accountabilities:

• Responsible for analysing business processes, configuration, installation, and data migration, whilst ensuring appropriate testing of these are to required outcomes using the appropriate software.

• Responsible for overseeing, validating, and managing SAP Changes, ensuring where possible SAP standard functionality is promoted whilst still adhering to a value for money approach.

• Accountable for the investigation of problems identified by end users via the SAP Incident management process, providing solutions through to a successful conclusion where possible, or managing the issue alongside third-party providers, to ensure the service is restored for the business within relevant service level targets.

• Responsible for managing relationships with senior stakeholders in relation to the services provided, feeding into the examination of any future business changes in demand, the financial impact and highlighting any mitigating risks that could be undertaken.

• Contributing on communications to the business and third-party suppliers and project delivery to achieve successful transition and running of the services

• Accountable for providing process improvements across the SAP estate to ensure an efficient usage of SAP functionality across all modules.

Skills:

• Proven analytical skills to interpret complex data and problems to make or influence appropriate business decisions (Essential)
• Hands on experience of SAP as End User- Working knowledge of SAP technologies together with an understanding of the role SAP plays supporting business operation (Essential)
• Proven ability to develop end user requirement specifications into desirable functional specifications (Essential)
• Proven ability to document and test business processes within the FICO modules, especially using New General Ledger (Essential)
• Proven ability to influence and collaborate across stakeholder groups both verbally and in written communications to deliver high quality service performance across the SAP landscape (Essential)
• Ability to use business process methodologies and techniques (Desirable)

Knowledge:

• Bachelor’s or master’s degree in computer science, Information Systems, or other related discipline (or corresponding professional experience) (Essential)
• SAP FICO Qualified (Essential)
• Extensive development and configuration knowledge of SAP FICO, specifically with the New General Ledger within an Enterprise Resource Planning Environment (Essential)
• Broad Knowledge of development, DevOps & Project methodologies (including Prince2, PMM, PMI) (Desirable)
• Knowledge of cloud computing service models such as SaaS, PaaS, IaaS (Essential)
• Knowledge of the provision of effective technical and functional technical support services to a complex, multi-site operation (Essential)
• Knowledge of SAP applications in public transportation and its business environment (Desirable)

Experience:

• Significant hands-on experience in providing technical and functional support within the SAP FICO area (Essential)
• Deep SAP FICO experience in a cross functional capacity and data expertise, understanding of TfL’s complex operating model, Knowledge of how SAP integrates with Finance Modules and the wider ERP estate (Essential)
• SAP FICO expertise and demonstrable experiencing in implementing S/4 Hanna (Essential)
• Ability to take a business requirement and convert into an SAP solution
• Extensive experience of technology and services in a complex, multi-site, organisation (Desirable)
• Extensive experience of interacting verbally and in written communications at all levels of the organisational structure, both internally and with third parties (Desirable)
• Demonstrable success in continual process improvement (Essential)

Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements.

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.