Senior Service Consultant - Oracle Retail

About Us

OLR is a specialist Oracle Retail systems integrator trusted by leading retailers to deliver end-to-end merchandising, store, and omnichannel solutions. We work across the Oracle Retail suite, delivering modernization and cloud transformation programmed for leading retailers.

OLR India is OLR's largest delivery center and a core pillar of our global operations. Based in Bangalore, India, our team recently relocated to a new office at The Hive Workspaces, Prestige Tech Platina. The India team plays a critical role in delivering Oracle Retail implementations, upgrades, and 24/7 global support across all OLR regions.

Our Bangalore-based professionals collaborate closely with teams across Europe, North America, and Latin America to deliver Oracle Retail systems integration, application support, cloud migrations, system upgrades, and omnichannel transformation programmes, helping global retailers scale, modernize, and remain future-ready.

The Role

We are looking for an experienced Senior Service Consultant – Oracle Retail Merchandising System (ORMS) to join our Application Maintenance and Support (AMS) team.

In this role, you will provide technical and functional support for Oracle Retail applications in production environments, including troubleshooting complex application issues, developing and customizing software code, testing and debugging enhancements, and maintaining technical documentation.

You will collaborate with clients and internal teams to ensure application stability, resolve critical issues, and deliver high-quality support services.

In This Role, You'll:

• Take ownership of application incidents, including logging, investigating, troubleshooting, escalating, and resolving issues.

• Provide technical and functional support for Oracle Retail applications in production environments.

• Develop, test, and debug application enhancements, customizations, and code modifications in accordance with established development standards.

• Collaborate with project teams to define software requirements and functionality.

• Support and maintain OLR's software development environment.

• Ensure compliance with OLR and client quality standards, policies, processes, and procedures.

• Support multiple client environments while managing competing priorities and service commitments.

• Participate in client-facing meetings and lead technical discussions during critical incidents and high-priority escalations.

• Provide on-call support during and outside regular business hours, as required.

• Mentor and coach junior consultants, providing technical guidance and knowledge sharing.

• Act as a backup to the Service Delivery Manager when required.

• Develop and maintain internal knowledge articles, technical documentation, and support procedures.

• Create and publish client-facing knowledge articles to support first-level issue resolution.

• Perform additional duties as assigned.

Experience & Qualifications:

• Bachelor's degree in Business, Computer Science, or a related field, or equivalent relevant professional experience.
• At least 5 years of experience working with Oracle Retail applications.
• At least 5 years of experience in application support, software development, or systems integration.
• In-depth knowledge of at least two Oracle Retail applications, including RMS, ReSA, RPM, ReIM, RIB, or SIM.
• Experience with Oracle Retail implementations, ideally across multiple projects.
• Previous consulting and client-facing experience, with the ability to communicate professionally with internal teams and external clients.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to proactively investigate and resolve complex technical issues.
• Strong customer service orientation, with a sense of urgency and a commitment to timely issue resolution.
• Ability to manage multiple priorities, work effectively under pressure, and adapt to changing requirements in a fast-paced, global environment.
• Strong organizational and time management skills, with a high level of initiative, accuracy, attention to detail, and accountability.
• Demonstrated ability to collaborate across teams, communicate effectively with clients, and resolve complex technical challenges.
• Familiarity with quality management standards, methodologies, and best practices.
• Ability to handle sensitive and proprietary information responsibly and maintain confidentiality.

Preferred Skills:

• Strong working knowledge of Oracle Database and PL/SQL.
• Experience with Unix shell scripting and Pro*C.
• Knowledge of Java is an advantage.

When you join us, you’ll:

• Make a global impact by contributing to retail transformation projects across multiple regions.

• Collaborate with international teams across the UK, Portugal, US, Canada, Mexico, and India.

• Grow your career through structured training, professional development, and career progression opportunities.

Benefits You’ll Enjoy:

At OLR, we believe in supporting our people both professionally and personally. Our comprehensive benefits package includes:

• Comprehensive medical insurance coverage for you and your family

• Life and personal accident insurance

• Generous parental benefits, including maternity and paternity leave

• Retirement benefits

• Tax-saving benefits

• Flexible vacation policy

• Learning and development opportunities

• Own Your Laptop program

• Employee referral rewards for bringing great talent to OLR

• Grow your career through structured training, professional development, and career progression opportunities.    

• Employee referral rewards for bringing great talent into OLR