Senior Service Desk Engineer (3rd Line)

Role: Senior Service Desk Engineer

Location: Hybrid 2 days onsite per week

Salary: £30,000–£40,000 per annum

Additional Benefit: £400 per month car allowance

MUST HAVE MSP EXPERIENCE

Are you an experienced IT Support Engineer looking for your next challenge? Do you enjoy solving complex technical problems, supporting customers and helping other engineers develop their skills?

We're looking for an experienced Senior IT Support Engineer to join a growing technical team within an established IT Managed Services Provider (MSP).

This is an excellent opportunity for someone with strong technical knowledge, a proactive approach and a passion for delivering outstanding customer service.

You'll provide remote and telephone support to a varied customer base, take ownership of escalated technical issues and act as a technical point of contact for more complex incidents and major outages.

KEY RESPONSIBILITIES

• Take ownership of technical support calls and incidents through to resolution.
• Act as an escalation point for complex technical issues and major outages.
• Provide technical guidance and support to fellow engineers.
• Support and troubleshoot customer and internal IT environments.
• Keep up to date with emerging technologies and platforms.
• Assist with knowledge sharing and cross-training within the team.

ESSENTIAL TECHNICAL SKILLS

We're looking for experience in several of the following areas:

• Microsoft Windows Desktop Operating Systems.
• Microsoft Windows Server.
• Microsoft 365, Office 365 and Exchange Server.
• Exchange Hybrid deployments, mail flow and troubleshooting.
• Active Directory, Azure AD and Microsoft Teams.
• Networking: TCP/IP, Layer 2 & 3, VLANs, Routing, Spanning Tree and VoIP.
• WAN technologies including FTTC, FTTP, 4G/5G and leased lines.
• Firewalls, NAT policies, traffic shaping and bandwidth troubleshooting.
• Wireless networking and controller-based technologies.
• Server hardware and troubleshooting.
• SAN, shared storage, NFS and iSCSI.
• VMware vSphere and Hyper-V clustering.
• Backup solutions including Veeam and Acronis.

DESIRABLE EXPERIENCE

• SharePoint Administration.
• Azure AD Connect.
• Azure MFA and Conditional Access.
• Azure Application Proxy.
• Microsoft Intune and Autopilot.
• Microsoft Teams Voice.
• Previous experience working within an MSP environment.

Please apply!