Senior ServiceNow Developer

Senior ServiceNow Developer The Senior ServiceNow Developer operates across both internal enterprise and customer-facing instances of the ServiceNow platform. Embedded within Agile squads, this role drives advanced development, complex integrations, and continuous delivery while mentoring team members and upholding strict platform standards. The role carries a strong focus on core module ownership and the adoption of cutting-edge AI-driven capabilities — from generative AI and autonomous agent orchestration through to predictive intelligence and responsible AI governance. KEY RESPONSIBILITIES – Core & Advanced Development: Design, develop, and implement technical solutions across ServiceNow modules including ITSM, CSM, FSM, and SecOps. – AI-Driven Innovation: Configure, tune, and maintain advanced platform capabilities including generative AI, autonomous agent orchestration for workflow execution, decision automation, and predictive/task intelligence. – AI Governance: Monitor AI model performance, bias, drift, and overall platform governance to align with responsible enterprise AI standards. – Integrations: Develop and manage RESTful API integrations — both inbound and outbound — with third-party systems, covering authentication, data transformations, and error handling. – Platform Customisation: Customise enterprise applications using JavaScript and standard ServiceNow scripting models: Client Scripts, Business Rules, Script Includes, Studio, Flow Designer, and Integration Hub. – Agile Collaboration: Participate actively in sprint reviews to track deployment progress against timelines, working closely with infrastructure, security, cross-functional stakeholders, and delivery partners. – Maintenance & Best Practices: Maintain thorough technical documentation of configurations, customisations, and development practices while staying current with platform releases and upgrade paths. KNOWLEDGE, SKILLS & EXPERIENCE – Experience: Minimum 5 years of hands-on development experience directly on the ServiceNow platform. – Core Processes: Strong knowledge of ITSM processes (Incident, Change, Problem, Request, Knowledge) and working knowledge of ITOM components (Discovery, CMDB, Event Management, Service Mapping). – Advanced Modules: Demonstrated experience with CSM, Service Bridge, and ML Ops principles for AI model lifecycle management. – Web Development: Experience with Service Portal development, including HTML, CSS, AngularJS, and Glide scripting. – Technical Components: Familiarity with Integration Hub, MID Servers, scoped app development, and relational database and CMDB architectures. – Methodologies: Comfortable working within DevOps and Agile/Scrum environments with standard version control practices (e.g., Git). CERTIFICATIONS – Required: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist in ITSM or CSM (minimum). – Desirable: ITIL v4 Practitioner level or above, Agile methodology training, and familiarity with LLM-based workflow orchestration, NLU/NLP, or vector search technologies. If you got this far you are committed! We want to know you, apply today! 🚀 PS: Have a look into our office 👇 Note: As a potential candidate for this position, you understand and agree that the information provided in your job application, including your resume and cover letter, is strictly confidential. We assure you that this information will not be disclosed to your current employer or any third party without your written consent. By submitting your application, you affirm that all information is true and accurate to the best of your knowledge. Team Technology Role Backend Developer Locations Portugal Remote status Fully Remote Portugal