Senior ServiceNow Developer

JOB SUMMARY We are seeking experienced ServiceNow Senior Developers / Technical Consultants to support a large-scale Customer Service Management (CSM) initiative within a complex healthcare enterprise environment. This role focuses on hands-on platform development, workflow automation, integrations, and scalable ServiceNow solution delivery. The ideal candidate is a true developer and technical consultant with strong experience across CSM and ITSM implementations, capable of operating independently while collaborating with architects, stakeholders, and cross-functional teams. JOB RESPONSIBILITIES Design, develop, and configure ServiceNow solutions across CSM and ITSM environments. Build scalable workflows, automations, and platform customizations within ServiceNow. Develop and maintain custom applications, integrations, and Service Portal functionality. Configure and support Flow Designer, workflows, subflows, and automation logic. Create and maintain client scripts, business rules, script includes UI policies, UI actions, and ACLs. Design and manage data models including custom tables, relationships, and CMDB integrations. Develop integrations using REST APIs, spokes, import sets, and transform maps. Collaborate with architects, stakeholders, and delivery teams to translate business requirements into technical solutions. Participate in troubleshooting, optimization, and platform enhancement efforts. Support enterprise-level implementations while maintaining development best practices and platform scalability. REQUIRED TECHNICAL SKILLSET Strong hands-on ServiceNow development experience. Experience implementing and supporting Customer Service Management (CSM). Strong scripting experience utilizing Glide APIs and ServiceNow development best practices. Strong understanding of data modeling, table relationships, extensions, and platform architecture. Experience with ACLs, role-based security, and platform governance. Flow Designer experience including custom flows, subflows, and automation development. Experience with Service Portal and UI configuration. Experience with Import Sets and Transform Maps. Experience with REST API integrations and third-party system connectivity. Ability to work within both legacy and modernized ServiceNow environments. Strong troubleshooting and debugging capabilities. SOFT SKILLS AND DELIVERY EXPECTATIONS Strong communication skills with the ability to clearly explain technical concepts and development decisions. Ability to operate independently without requiring excessive oversight or direction. Comfortable working directly with stakeholders, architects, and delivery leadership. Strong ownership mentality and accountability over assigned workstreams. Ability to adapt quickly in fast-paced enterprise consulting environments. Proactive and engaged approach — asks questions, addresses blockers, and does not wait to be directed. Strong sense of urgency; raises concerns early rather than allowing issues to sit unresolved. Collaborative mindset with willingness to work across multiple teams and disciplines. Strong documentation, organizational skills, and attention to detail. Consulting mindset with professionalism in client-facing environments; balances technical execution with business context. Openness to embracing new AI technologies and tools such as Echelon. PREFERRED EXPERIENCE Enterprise consulting experience. Healthcare or regulated industry experience. Experience supporting large-scale platform implementations. Exposure to Solution Architecture responsibilities. Multi-module ServiceNow experience across ITSM, CSM, ITOM, HRSD, SAM, or FSM. Experience working within matrixed enterprise delivery organizations. PREFERRED CERTIFICATIONS Certified System Administrator (CSA) Certified Application Developer (CAD) CIS – Customer Service Management (CIS-CSM) — Required Additional CIS certifications are a plus WHAT WE OFFER Competitive compensation package commensurate with experience. Government-mandated benefits plus supplemental HMO coverage. Collaborative and professional work environment. Career growth opportunities within a growing organization. Hybrid/Remote work arrangement (where applicable).