Senior ServiceNow Developer (ServiceNow/ITSM/CSM/AI) - Hybrid London (Approx. 1 visit/month)

ABOUT THE OPPORTUNITY We are looking for a highly experienced Senior ServiceNow Developer to join a long-term enterprise transformation programme for a leading international organisation operating across multiple countries. This is an exciting opportunity for a senior consultant who enjoys working on complex ServiceNow ecosystems, driving innovation through AI-powered capabilities, and contributing to strategic digital initiatives. The position follows a hybrid model, with remote work combined with approximately one visit per month to London for key workshops and stakeholder sessions. PROJECT & CONTEXT You will work within Agile engineering teams responsible for developing and evolving enterprise ServiceNow solutions across multiple business domains. The project combines traditional ServiceNow development with next-generation AI capabilities, including Generative AI, workflow automation, intelligent assistants, and agentic AI solutions. The environment follows DevOps principles with CI/CD pipelines and requires close collaboration with architects, infrastructure teams, security specialists, and business stakeholders. Required languages: English (Fluent / C1-C2 mandatory) WHAT WE'RE LOOKING FOR (Required) Minimum 5 years of hands-on ServiceNow development experience. Strong experience with ServiceNow ITSM and Customer Service Management (CSM). Experience developing solutions across modules such as ITSM, CSM, FSM and/or SecOps. Solid experience with ServiceNow AI capabilities including Now Assist, Generative AI, intelligent workflow automation or agentic AI solutions. Experience with JavaScript ES6+, Client Scripts, Business Rules, Script Includes, Flow Designer and ServiceNow Studio. Experience with REST APIs, Integration Hub and third-party integrations. Knowledge of ITOM, CMDB, Discovery and Event Management. Experience with Service Portal development using HTML5, CSS3 and AngularJS. Familiarity with MID Servers and scoped application development. Understanding of Agile, Scrum and DevOps delivery models with Git-based version control. ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD). At least one Certified Implementation Specialist (CIS), preferably ITSM or CSM. Excellent communication skills and experience working in large enterprise environments. Previous experience in major consulting firms or tier-one multinational organisations is highly valued. Willingness to travel to London approximately once per month. NICE TO HAVE (Preferred) ITIL v4 certification. Experience with ML Ops concepts. Knowledge of NLP, NLU, vector search technologies or LLM orchestration. Exposure to predictive intelligence and AI governance. Experience mentoring junior developers. Experience working in global transformation programmes involving multiple countries.