Senior ServiceNow ITSM Consultant, Czechia / Slovakia based

We are looking for an experienced Senior ServiceNow ITSM Consultant to join an international enterprise project focused on the migration and standardization of Change Management processes within ServiceNow.

The successful candidate will support the transition of Business Services from a legacy Change Management environment to the standardized ServiceNow Change Management solution, coordinating business onboarding, rollout activities, integrations, and cross-functional stakeholders.

The role combines ServiceNow ITSM expertise, business consultancy, process coordination, and project delivery, ensuring alignment between business requirements, technical solutions, and implementation activities.

Details

• Contract: B2B
• Start: ASAP
• Duration: Until the end of 2026, with extension into 2027
• Location: Remote, Czech Republic (occasional office visits)
• Language: English

Responsibilities

• Coordinate the migration and onboarding of Business Services from legacy Change Management systems into ServiceNow.
• Manage onboarding scope, rollout waves, dashboards, and related project documentation.
• Collaborate with Service Owners, business units, IT stakeholders, process representatives, and technical teams.
• Gather, analyze, and document business and functional requirements for ServiceNow Change Management processes.
• Support the standardization and optimization of ITIL-aligned Change Management workflows.
• Coordinate functional activities related to ServiceNow integrations, interfaces, mappings, routing, and approval processes.
• Facilitate workshops, stakeholder meetings, and technical discussions with solution architects and subject-matter experts.
• Identify and track project dependencies, risks, scope changes, and outstanding issues.
• Coordinate User Acceptance Testing (UAT), track testing progress, and support issue resolution.
• Support implementation readiness, go-live preparation, transition, and post-release activities.
• Prepare and maintain functional documentation, meeting minutes, decision logs, and status reports.
• Support user onboarding, training coordination, and adoption of standardized ServiceNow processes.

Requirements

• Proven experience with ServiceNow implementations, migrations, integrations, or process standardization.
• Strong understanding of ServiceNow ITSM, particularly Change Management.
• Practical knowledge of ITIL processes and IT Service Management best practices.
• Experience in business consultancy, requirements gathering, and functional analysis.
• Ability to translate business requirements into structured functional specifications and actionable deliverables.
• Experience coordinating complex projects involving multiple business and technical stakeholders.
• Knowledge of integration concepts, workflows, and cross-system dependencies.
• Experience coordinating UAT, implementation readiness, and go-live activities.
• Strong analytical, problem-solving, documentation, and stakeholder management skills.
• Ability to facilitate workshops, manage competing priorities, and drive activities to completion.
• Excellent communication skills in English.