Senior Solutions Engineer

The Opportunity The $1.2T automotive industry is a pillar of American culture, representing nearly 5% of U.S. GDP and shaping how people live and move every day. At the center of this ecosystem are dealerships—trusted local businesses that help consumers navigate one of the most important purchases they make. Today, the industry is at an inflection point. Consumers expect the same speed, personalization, and convenience they experience in modern digital-first industries. At the same time, tighter margins and rising costs are driving a need for operational efficiency beyond what traditional software can support. Together, these shifts create a powerful opportunity to reimagine how dealerships deliver seamless experiences and build lasting customer relationships. Dealers who modernize how they communicate and operate will unlock efficiency, deepen loyalty, and win long-term relationships. It is time to upgrade automotive retail to the 21st century. About Mia Mia Labs is an investor-backed startup on a mission to modernize dealership operations and transform the automotive consumer experience. Our AI agent, Mia, turns every call or inquiry into an opportunity, improving customer satisfaction and dealership performance through automation that feels human. We are trusted by some of the nation's largest dealership groups and are rapidly scaling our team, product offerings, and customer base. About The Role: We're looking for a Senior Software Engineer to join our engineering team. This is a high-ownership role that blends product engineering, integrations work, and hands-on customer problem-solving. You'll build and maintain the systems that connect Mia to dealership platforms (DMS, service schedulers, CRMs), own production changes end-to-end, and occasionally sit across the table from dealer groups to launch and troubleshoot on-site. What You'll Do Design, build, and ship features across our platform, from integration work (e.g., service scheduler, CRM, and inventory integrations with platforms like Tekion) to internal tooling that makes the rest of the company faster. Own production changes end-to-end: scope the work in Jira, drive peer and lead review, execute database changes through our access-management (PIM) approval process, and verify results in production. Respond to production alerts and incidents (Azure-based infrastructure), diagnose root causes, and fix them fast — including owning configuration you or others created. Support dealer onboarding and launches: hot fixes under deadline, data setup across dealership rooftops, phone routing configuration, and validation ahead of go-live. Partner directly with client-facing teams (support, onboarding, account management) as an escalation point — jumping on client calls when needed and helping teammates navigate tough technical conversations. Represent engineering with customers: occasional on-site visits and presentations to dealer groups during pilots and rollouts. Improve how the team works — better procedures, safer change processes, and tooling that prevents mistakes rather than just fixing them. What We're Looking For 5+ years of software engineering experience, including significant backend and SQL/relational database work (PostgreSQL experience a plus). Experience building and supporting third-party API integrations, ideally in a B2B SaaS environment. Comfort operating in production: on-call/alert response, careful change management, and verifying your own work. Strong communication skills — you can explain technical issues to non-technical customers and support internal teams with patience and clarity. Bias toward ownership: you follow issues through to resolution and keep stakeholders posted along the way. Willingness to travel occasionally for on-site customer visits. Nice to Have Automotive retail / dealership software experience (DMS, service scheduling, CRM platforms). Cloud infrastructure experience (Azure preferred). Experience working with AI/LLM-based products, including prompt management workflows. Why Mia Equity participation through stock options. Fully paid health, vision & dental insurance for employees. Flexible PTO and hybrid schedule (3 days / week in downtown Austin). Free lunches, parking stipend provided, team events, and a casual, but get things done culture. Compensation Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications. Our Commitment At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer. Passionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need. Mia is an EVerify employer.