Senior Solutions Engineer - Production planning & scheduling (all genders)

Why we're hiring

We are building the next generation of AI-native production planning and scheduling software, primarily for the process industries and pharma manufacturing. Our product is deep and domain-complex, and it is deployed at large enterprise customers where the planning process is mission-critical.

We're growing, and more customers are going live with our software. Every implementation needs people who understand both the reality of production and what our software can do, and we need more people working close to our customers to keep pace.

About the role

We are looking for a Senior Solutions Engineer who will own the full post-sales lifecycle: from implementation handover through go-live support, steady-state operations and continuous value delivery. Your job is to make sure our customers succeed with our product, and to feed what you learn back into the product so that every implementation gets easier than the last.

The team

You'll join our Solution Delivery Team, working alongside two experienced colleagues who recently joined in the same role. You'll report directly to our CEO, who works closely with our customers himself, so you'll have short paths to decisions and direct insight into where the company is heading. You'll also work closely with our Fullstack, AI & Optimization and DevOps teams.

What you'll do

• Lead solution design and implementation at customer sites for planning, scheduling and execution control in production environments
• Run requirements and solution design workshops with planners and supply chain leads, on site and remotely
• Co-create solutions with our customers and our development teams
• Write your own code and data analyses using operations research approaches in supply chain
• Build internal prototypes with AI coding assistance, for example a small optimizer for loading dock scheduling built with Claude Code
• Lead and partly implement data integrations with customer systems such as ERP and MES
• Own the hypercare phase (4–8 weeks after go-live): be the main point of contact, triage issues with colleagues and coordinate with engineering
• Build and maintain configuration documentation for each customer: what was set up, why, and the known edge cases
• Turn customer learnings into clear requirements and feed them back to the product and development teams
• Prioritize customer requests and explain trade-offs to customers constructively

Must-haves

• Several years of experience in or close to manufacturing operations, ideally in the process industries: chemicals, pharma or food & beverage
• Applied experience with production planning, scheduling or supply chain problems, for example from a supply chain, operations or analytics role in industry
• Strong hands-on skills in Python and SQL; you build your own analyses, prototypes and data pipelines
• Methodological knowledge of optimization and decision-making approaches from operations research
• Experience taking solutions end to end, from the first prototype through go-live and hypercare
• Understanding of data flows between ERP/MES and planning applications, and experience debugging integrations and APIs
• Confident leading workshops and working with senior stakeholders, including saying no to customers constructively
• Fluent German (C1 or above) for customers in the DACH region, and fluent English for internal communication
• Willing to travel to customer sites

Strong plus

• Knowledge of ERP planning and scheduling functions, such as SAP PP/DS or MRP
• Experience with simulation, process modeling or statistical methods
• Experience in agile teams, writing user stories and acceptance criteria

At akeno, we believe people do their best work when they feel supported, connected, and empowered. Here's what you can look forward to:

• Generous annual compensation
• Direct line to the CEO – Short paths to decisions and direct insight into where the company is heading
• 40-hour working week – Supporting work-life balance without compromising impact
• Relocation package – Full support, including relocation assistance and accommodation guidance
• Wellpass gym membership – Access to hundreds of fitness and wellness options for just €10/month
• Job ticket – Subsidized public transport to keep your commute affordable and stress-free
• Snacks, drinks & great coffee – Always available to keep you fueled and focused
• Modern office with a view – Work from our beautiful Hamburg office with panoramic city views
• Supportive & international team – Join a warm, open-minded group of colleagues from around the world
• Real ownership – You'll have space to take initiative and make a tangible impact
• Flexible working hours – Because we understand that life doesn't always fit a 9–5
• Regular team events – From lunches to offsites, plus game nights, sailing and more, we celebrate the wins (big and small) together