Senior Specialist Process Management-BOS000487

Senior Specialist Process Management Location: Brussels / Flemish Administrative Centres Start date: 1 October 2026 Duration: Until 30 September 2027 Work regime: Full-time Remote work: Possible Language: Dutch – CEFR C2 Role Overview We are looking for a Senior Specialist Process Management to help establish a clear, practical and consistent approach to process management within a public-sector organisation. You will contribute to the development of process governance, methodologies and standards while also working hands-on with teams to analyse, document and optimise business processes. Key Responsibilities Map end-to-end business processes together with relevant teams and stakeholders. Identify needs, bottlenecks, dependencies, customer perspectives and opportunities for improvement. Analyse and optimise cross-functional processes, including financial processes, employee onboarding/offboarding and case management. Facilitate workshops with business and project stakeholders. Model processes using BPMN and clearly document process steps, roles, controls and information flows. Identify inefficiencies, duplication, unclear responsibilities and unnecessary process steps. Guide teams in implementing process improvements. Contribute to a pragmatic process management methodology and common standards. Support governance around process-oriented working. Share knowledge and help increase organisational maturity in process management. Lead and coordinate process-related projects and improvement initiatives. Required Skills & Experience Minimum 5 years of experience in a public-sector environment. Minimum 5 years of experience leading and guiding projects. Minimum 5 years of hands-on experience with BPMN and digital tools for process modelling, documentation and collaboration. Minimum 5 years of experience facilitating and guiding teams in process optimisation . Minimum 5 years of practical experience in process optimisation, process documentation and process improvement . Demonstrable knowledge of process management methodology, terminology, organisational roles and processes . Experience facilitating workshops. Experience with Microsoft Visio is an advantage. Bachelor's or Master's degree, or equivalent through experience. Dutch at CEFR C2 level is mandatory. Preferred Experience Experience within the Flemish Government . Experience in environments involving organisational change, business process improvement and cross-functional projects. Experience working with complex processes involving multiple teams and stakeholders. Experience with Visio and other process modelling/documentation tools. Working Arrangements Full-time assignment. Remote work is possible. Minimum 1 day per week from the main office in Brussels-North. An additional 1 day per week from a Flemish Administrative Centre of choice, such as Bruges, Ghent, Antwerp, Leuven, Hasselt or Brussels-North.