Senior Specialist, Salesforce (Techno-Functional)

Job Summary:

The Senior Salesforce Techno-Functional Specialist will strengthen Avient's internal Salesforce capability by translating commercial needs into scalable CRM solutions that maximize business value. Working across Sales, Marketing, Commercial, Labs, IT, and delivery partners, this role will advance global Salesforce operations, simplification, integrations, automation, and AI-enabled modernization of Avient's Lead-to-Land processes.

The ideal candidate combines business analysis, creative problem-solving, and strategic foresight with hands-on expertise in Salesforce's declarative low-code/no-code tools, including Flow and Admin configuration. The role will also provide functional direction and solution oversight for Apex, Lightning Web Components, integrations, and external development partners while promoting scalable standard solutions and avoiding unnecessary customization.

Essential Duties & Responsibilities

• Serve as Avient’s Salesforce techno-functional subject matter expert and trusted partner to Sales, Marketing, Commercial, Labs, IT, global application leadership, Salesforce Product Owners, and external delivery partners.

• Own and support Salesforce platform enhancements and continuous improvement across Salesforce, ensuring solutions align with business needs and Avient's broader application strategy.

• Translate business requirements into scalable Salesforce solutions, including process designs, user stories, functional specifications, configuration requirements, acceptance criteria, and implementation plans.

• Design and configure Salesforce solutions using declarative low-code/no-code capabilities, including Salesforce Flow, validation rules, field dependencies, page layouts, permission sets, profiles, roles, reports, dashboards, and other Admin-managed functionality.

• Design and execute coded Salesforce solutions, including Apex, Lightning Web Components, Aura, APIs, and integrations, or delegate development to partner resources and provide functional direction, technical oversight, and solution assurance to ensure business requirements are met without unnecessary customization.

• Advance Avient's AI-enabled and digital CRM roadmap by modernizing Lead-to-Land processes, simplifying the Salesforce user experience, reducing technical debt and unnecessary data capture, improving opportunity and pipeline management, automating commercial workflows, and supporting Salesforce AI and Agentforce use cases.

• Coordinate Salesforce integration requirements across the Avient application landscape, including SAP, BTP/middleware and other connected commercial applications as applicable.

• Improve Salesforce release management through solution impact analysis, sandbox testing, regression planning, deployment sequencing, business acceptance testing, documentation, and post-release validation.

• Drive Salesforce platform rationalization and technical-debt reduction by identifying opportunities to retire or simplify obsolete profiles, fields, objects, flows, applications, customizations, and unused platform capabilities.

• Support Salesforce platform governance and optimization, including security and access design, license utilization, evaluation of Salesforce-native applications such as Key Account Planning tools, configuration standards, documentation, and alignment with enterprise architecture and IT standards.

• Demonstrate strong ownership and accountability by independently driving work from problem identification through solution delivery, communicating risks and decisions clearly, following through on commitments, and escalating dependencies when appropriate.

NOTE: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of a similar nature or level of responsibility.

Education and Experience:

• Bachelors of Science degree in Computer Science, Business, Information Systems or related business field, or equivalent experience required

• 5-8 years of Salesforce experience in expanded functional analyst roles and responsibilities

• Hands-on experience with Salesforce Sales Cloud required; exposure to Agentforce/AI Force, Service Cloud, Pardot/Marketing Cloud, or CPQ strongly preferred.

• A proven record of accomplishment of working both independently and as a member of a team.

• Communicates effectively with both technical IT audiences, and non-technical business audiences.

• Strong ability to analyze both qualitative and quantitative data to support ideas and measure the impact of experiments

• Demonstrated problem solving skills and creativity applied to IT systems and business processes.
  A keen interest in and understanding of emerging technologies and their potential business applications.

• Exceptional organizational and time management skills with the ability to manage multiple priorities and projects simultaneously.

• Successful candidates will be driven to succeed while fostering a great place to work.