Senior Specialty Operations Professional

Cetera Financial Group is currently seeking a Senior Operations Associate for our company’s office located in Dallas Texas or St. Cloud Minnesota. This is a unique opportunity to join our team to provide operational support and world class customer service to our broker dealer clients.

What we need:

Cetera Financial Group is currently seeking an Operations Associate for our company’s office located in Dallas Texas or St. Cloud Minnesota. This is a unique opportunity to join our team to provide operational support for our fee-based advisory platform and world-class customer service to our broker-dealer clients.

What you will do:

• Provide day-to-day operational support

• Learn about our business and develop expertise in Broker/Dealer operations, processing and service as a stepping stone for acquiring additional responsibilities

• Process daily transitions while meeting process requirements, SLAs and achieving quality metrics

• Collaborate with other team members to ensure advisors experience consistent, high-quality customer service

• Assist with coaching and training new employees

• Proactively work to identify and resolve potential problems with respect to operational issues

• Respond to inquiries from internal as well as external customers via email, fax, and phone in a timely fashion

• Process daily work associated with fee-based paperwork

• Perform detailed research as requested on customer accounts and respond on time

• Comply with processes and procedures of the team and regulatory requirements

• Other duties as assigned

What you need to have:

• High School Diploma or GED

• 1+ years of experience working in client service

• 1+ years of experience working with Microsoft Office programs

• Detailed oriented

Really catch our eye with:

• 1+ years of work experience in the Financial Services Industry

• Previous exposure to client servicing and/or account management highly desirable

• Bachelor's Degree

• Series 7

Our top performers share the following traits:

• Innovative self-starter with strong work ethic

• Demonstrated experience communicating orally and in writing

• Flexible and adaptable to change

• Positive role model to colleagues; team player