Senior Strategic Program Manager, Data Center and AI

Required Qualifications

• Experience delivering physical data center, AI, high-performance computing, GPU, or compute-cluster builds, including direct involvement in data hall deployment and customer acceptance.
• 10+ years of delivery experience, including 5+ years leading complex, multi-site programs.
• Experience owning programs valued at $25 million or more, including budget, forecast, revenue, cost, and margin accountability.
• Bachelor's degree in a related field or equivalent experience.
• Experience leading matrixed teams, Project Managers, OEMs, integrators, logistics providers, and field crews across multiple sites.
• Ability and willingness to travel [insert travel %], maintain regular on-site presence, and support Australia/APAC delivery hours when required.

Preferred Qualifications

• Project Management Professional (PMP) certification.
• 1 to 3 years of sales or business development experience, especially statement-of-work development and estimation.

Knowledge, Skills, and Abilities

• Working knowledge of receiving, logistics, supply chain, hardware installation, validation, and acceptance processes for large-scale infrastructure programs.
• Strong financial acumen with the ability to translate delivery performance into budget, forecast, and margin outcomes.
• Strong understanding of contracts, change control, procurement, scope management, and negotiation.
• Experience with field capture, workflow, and reporting platforms such as Smartsheet or comparable systems.
• Ability to establish the delivery system as the authoritative source of program status and drive consistent adoption across office and field teams.
• Ability to work independently, make decisions, and maintain pace across geographically distributed teams and time zones.
• Executive-level written, verbal, presentation, facilitation, and customer communication skills.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $132,400 - $165,500. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

If you have any questions or concerns about this posting, please email taposting@wwt.com.

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Job Summary

Owns multi-site data center and AI infrastructure programs valued at $25 million or more per program, from order through customer acceptance. Leads 50 or more matrixed resources across WWT, OEM, integrator, logistics, field, and customer teams. Accountable for delivery, budget, forecast, margin, customer outcomes, and executive communication, with experience developing and estimating client statements of work.

Responsibilities

Program Delivery

• Owns program outcomes across receive, rack, cable, configure, validate, and customer acceptance, with defined exit criteria for each stage.
• Owns integrated milestones, dependencies, risks, issues, decisions, and escalations across data halls, sites, and workstreams; drives resolution and mitigation to closure.
• Ensures ordered, received, installed, validated, and accepted quantities reconcile to the bill of materials and statement of work.
• Drives damage, dead-on-arrival, return merchandise authorization, logistics, supply, and staffing exceptions to closure.
• Holds OEM, integrator, logistics, and field partners accountable for delivery commitments, quality, and acceptance criteria.
• Prioritizes work across sites, balances shared supply and staffing, and resolves cross-site dependencies.

Governance and Reporting

• Defines and operates program governance, including status reporting, stakeholder engagement, controls, and required artifacts.
• Owns executive reporting from live delivery data and communicates program health, decisions, financials, and required actions to executive stakeholders.
• Drives adoption of the designated delivery system by holding Project Managers, technical leads, and field crews accountable for timely and accurate recording. System data is the authoritative program status.
• Monitors customer satisfaction, delivery quality, and acceptance readiness.

Financial, Contract, and Procurement Ownership

• Owns program budget, forecast, revenue, cost, and margin, and takes corrective action to meet financial commitments.
• Owns procurement reporting and visibility, including lead times, quantities, constraints, and delivery commitments.
• Maintains alignment to the statement of work; connects bill-of-material changes and scope drift to formal change control and change orders.
• Owns the impact of contract modifications and leads negotiations on scope, cost, and schedule in partnership with commercial and legal stakeholders.
• Develops and estimates client statements of work and associated changes.

People Leadership

• Leads assigned Project Managers and coordinates a matrixed team of 50 or more resources across internal, partner, and customer organizations.
• Owns staffing and resource plans with leadership and technical leads, ensuring roles and capacity align to delivery needs.
• Owns onboarding and offboarding for program resources, including site and integrator crews.
• Coaches Project Managers and team members to strengthen delivery discipline, accountability, and customer communication.