Senior Support Engineer

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Senior Support Engineer | Quality & Reliability (QnR), the parent company of QnR Group

Role overview

We are looking for a Senior Support Engineer to join Quality & Reliability (QnR) and support the ICT services of a European organization in the field of fusion energy. You will take ownership of technical problems, contribute to the design and evolution of ICT services and infrastructure, and mentor junior support engineers.

About QnR Group

QnR Group is a technology group with 35 years of experience, 8 companies, 4 delivery centers and 210+ professionals across Greece, Belgium, Cyprus and Poland. Listed on the Athens Stock Exchange since 2000, we deliver mission-critical digital transformation projects for the public and private sector. The Group’s capabilities cover software engineering, enterprise and generative AI, cybersecurity, cloud infrastructure, SAP and ServiceNow solutions, core banking and maritime intelligence.

About the opportunity

QnR Group is part of a consortium that has been awarded a framework contract to provide ICT support services to a European organization in the field of fusion energy. The services cover end-user support, workplace and platform management, IT infrastructure and security, application administration and IT governance.

Location: Barcelona (Spain), Cadarache (France) or Garching, near Munich (Germany).

Working hours: standard 40-hour week, Monday to Friday between 07:00 and 20:00, in line with the client’s calendar. Occasional work outside normal hours may be requested.

Good to know: all work and documentation are in English and a security clearance and a confidentiality agreement may be required.

What you'll work on:

• Analyzing end users’ business requirements, proposing solutions, and anticipating and owning problems
• Participating in the design, implementation and evolution of ICT services and infrastructure
• Supporting the management and maintenance of ICT services and environments (production, preproduction, test)
• Assisting with operational aspects of the ICT infrastructure: patches, upgrades, preventative maintenance, performance, security and backups
• Acting as second-level support for the Service Desk
• Mentoring junior support engineers

What you bring:

• A secondary education diploma
• At least 5+ years of experience in ICT infrastructure support and engineering
• Working knowledge of several of these areas: cybersecurity products and solutions, database management servers, storage and backup infrastructures, Linux operating systems, Microsoft cloud services, Microsoft Windows technologies and virtualization technologies
• Very good organizational and problem-solving skills, a service-oriented attitude, and the ability to prioritize, deliver on time to agreed standards and work both autonomously and in a team
• Excellent oral and written communication skills in English, and the ability to interact effectively with client representatives

Nice to have:

• Hands-on experience with technologies of the client environment, such as Microsoft Azure and Entra ID, Microsoft 365, VMware or Hyper-V, Red Hat Linux, Oracle or Microsoft SQL Server, Cisco, Fortinet or Palo Alto
• Previous experience mentoring or coaching junior engineers