Senior System Administrator EA

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry. Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality. We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers. Position : Senior System Administrator Location : Bonn, Munich, Nuremberg, Berlin (One candidate will be selected for each location) Field : Defence Type : Full-time/40% Remote Senior System Administrator Providing 2nd Level Support for secure VPN solutions in high-security IT environments. Responsible for incident handling, troubleshooting, system administration, change support, testing activities, installation and configuration of VPN solutions, and maintenance of technical documentation. Key Responsibilities Independently handle incoming incidents within 2nd Level Support via phone and remote access. Troubleshoot and resolve issues related to secure VPN solutions in both customer and internal environments. Support the planning, evaluation, and implementation of IT service changes. Contribute to testing and quality assurance activities. Install and configure VPN solutions in compliance with applicable security requirements. Maintain, update, and enhance technical documentation. Required Qualifications Recognized vocational training in an IT-related field. Minimum 2 years of professional experience in an IT environment. German language proficiency at C1 level and English language proficiency at B1 level according to CEFR. Professional Experience At least 2 years of experience in Service Operations. At least 2 years of experience in 2nd Level Incident Management. At least 2 years of experience in the operation, administration, or troubleshooting of VPN solutions. At least 2 years of experience in Windows OS administration. Knowledge of ITIL processes, ideally ITIL Foundation level. Soft Skills Strong teamworking skills. Professional and appropriate manner of communication. Good verbal and written expression skills. What we offer: • Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team. • Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker. • Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us. • Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge. • Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds. • Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.