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Senior Systems Engineer (IT Ops Infra -AD Server)

HudsonvalleysystemsEngineering & Development
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Worldwide
Work type
Remote
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About Us

At Hudson Valley Systems, we believe that excellence and empathy go hand in hand. We are not just consultants — we are true partners, committed to solving real business challenges and delivering meaningful outcomes for our clients.

What sets us apart is how we work.

We operate in a remote-first, global delivery model, collaborating closely with U.S.-based clients on high-impact initiatives. Our teams are empowered to take ownership, move fast, and make decisions that directly influence outcomes — not just follow processes.

We work across diverse industries — including government, manufacturing, pharmaceutical, and industrial — solving complex problems, scaling solutions, and driving measurable results. Every engagement is built on deep collaboration, respect for client context, and a sharp focus on value creation.

For our people, this means:

  • Exposure to global clients and real business challenges
  • Opportunities to lead, influence, and grow quickly
  • A culture built on trust, accountability, and continuous improvement

More than a company, we are a team that values relationships, ownership, and impact.

Because at Hudson, our client’s success is our only success — and our people are at the heart of making that happen.


Job Description

This is a remote position.

Role- Systems Engineer - Genesys PureCloud-Voice

Location-Pune

Experience-3+years

Education-BE/BTECH


Job Responsibilities:

  • Work on BAUs (Incidents and Requests) of various projects located across regions as per agreed SLA.
  • Troubleshooting of WebRTC clients / BYOC trunks / SIP / Voice Quality and coordinate with relevant stakeholders/Vendors until the issue gets resolved.
  • Communicate to Lead(s)/Manager(s) about escalated/recurring issue(s) and work with the team for fix/permanent solutions.
  • Change Management: Implement/Configure LLD as per business requirements (Trunks/Call flows/Contact center parameters).
  • End user Training: Address end user queries related to various Contact Center parameters/performance reports of Genesys cloud and training requests.
  • Documentation: Ensure to maintain records, Project documentation, Creation / amendment of User guide/Troubleshooting guide.

Nice to have skills:

  • Work experience of AI and Automation using Genesys cloud.
  • Work experience of various CRM integrations like (ServiceNow, Salesforce, etc.) with Genesys cloud.
  • Work experience of international Contact Center clients.
  • Work experience of other CCaaS platforms.


Requirements

  • Work experience on Genesys PureCloud voice {Contact Center}.
  • Work experience on call flow development using Genesys Architect.
  • Work experience on GCV and SIP BYOC carriers.
  • Knowledge / Work experience of Genesys APIs
  • Good communication (Written and Oral).




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