Senior Technical Business Analyst

Company:

Marsh

Description:

We are seeking a talented individual to join our Information Technology team, part of our Risk business at Marsh. This role will be based in Kuala Lumpur, Malaysia. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a Senior Technical Business Analyst, you will lead a small team of junior Business Analysts while serving as the Super User for our Risk Data Capture platform. You will design and configure advanced questionnaires using low-code/no-code tools, leverage SQL and HTML for data customization, and bridge the gap between our technical teams and business stakeholders. Your expertise in insurance processes and requirements gathering will ensure our questionnaires align seamlessly with operational workflows and regulatory standards.

We will count on you to:

• Lead, mentor, and manage a team of three junior Business Analysts, fostering their professional growth and ensuring quality deliverables.
• Serve as the Super User for the Risk Data Capture platform, mastering advanced questionnaire configuration using low-code/no-code tools, including conditional logic, data validation, and dynamic flows.
• Build and configure questionnaires incorporating complex conditional logic, data validation rules, and dynamic question flows; utilize SQL and basic HTML for customization.
• Analyze current and future insurance business processes to ensure questionnaire alignment with operational workflows.
• Develop and maintain comprehensive data mappings, dictionaries, and documentation to support questionnaire configuration and data analysis.
• Oversee User Acceptance Testing (UAT), develop test scenarios, coordinate release activities with IT teams, and conduct training sessions to support end-users and stakeholders.

What you need to have:

• 6.5 to 10 years of experience as a technical Business Analyst, preferably within the insurance industry.
• Proven experience managing and mentoring teams of Business Analysts.
• Strong understanding of insurance processes, terminology, and regulatory requirements.
• Hands-on experience with low-code/no-code platforms for form and questionnaire building; proficiency in SQL for data validation and conditional logic.

What makes you stand out?

• Experience with Agile methodologies and proficiency in project management tools such as Azure DevOps (ADO), Jira, and Confluence.
• Basic knowledge of HTML and experience in technical documentation and process modelling.
• Excellent written and verbal communication skills with the ability to engage effectively with management, clients, and technical teams.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.