Senior Technical Service Specialist

Are you inspired by “what’s next”? So are we.

When you join the Ketjen team, you contribute to a better tomorrow. You will play a role in providing advanced catalyst solutions to leading producers in the petrochemical, refining and specialty chemicals industries. We are putting innovation to work to improve people’s lives, and we want YOU to be a part of it.

Ketjen Corporation, a wholly owned subsidiary of Albemarle Corporation,

is currently seeking a

Senior Technical Service Specialist, Hydroprocessing Catalysts

The Technical Excellence team supports applications of our top tier hydroprocessing catalysts, collaborating with our customers and our sales, R&D, and business teams to maximize performance and profitability. The team is looking for a Senior Technical Service Specialist to drive growth with key strategic customers and support the organization and Energy Industry as we innovate for the new Energy Future.

As Senior Technical Service Specialist, you will provide expert-level technical advice to both external hydroprocessing customers and the internal hydroprocessing team. Working with sales to support key strategic customers at a corporate and site level, you will support the sales of highly specialized and customized product solutions into customer sites through the development of strategies and proposals, support of technical activities, and advanced troubleshooting. Within the Technical Excellence group, you will mentor other technical service engineers, develop best practices, and support the growth of the global technical team. Within the organization, you will work with key stakeholders to drive value and sales success to achieve Ketjen’s business objectives.

KNOWLEDGE AND EXPERIENCE

• Bachelor’s or higher level (preferred) Degree in Chemistry or Chemical Engineering.
• Minimum 10 years of experience in hydroprocessing, related to at least one, or a combination of, the following disciplines:
  • Refining (Operations and/or Process Engineering)
  • Research & Technology
• Significant knowledge of specialized hydroprocessing technologies.
• Experience with hydrocracker operation is strongly preferred.
• Extensive experience with troubleshooting.
• Strategic insight to pull relevant market data and processing experience to build convincing value propositions for customers, resulting in the growth of Ketjen's business.
• Strong leadership / people management skills.
• An inquiring, flexible and service-minded attitude.
• Communicative skills: an eye for consultation, listening, and being able to respond clearly and with arguments.
• A strong mix of technical and commercial skills is required to be successful.

PRIMARY FUNCTIONS

Customer relationship:

• Play a key role in maintaining contact with strategic customers through technical consultation and support.
• Act as the first point of contact for all customer departments (R&D, HQ, technical centers, refineries, etc.) to provide coordinated technical activities and messaging across all parties.
• Lead projects for the customer to drive innovative, complex catalyst solutions across their refining networks.
• Analyze customer unit data and provide reporting (presentations, analysis) back to the customer and apply learnings to improve performance.
• Respond to customer proposal requests, predicting performance through model forecasts and writing and presenting technical offers that meet operational and economic objectives to customers in collaboration with Technical Sales.

Acquisition:

• Play an active role in acquiring new customers and retaining important existing customers.
• Prepare and give presentations on unique applications and associated value for existing / new customers.
• Introduce new products to targeted customer contacts.

Technical expertise:

• Communicate Ketjen’s technical knowledge to customers and stakeholders.
• Translate information from the market and customers into unique value propositions to drive sales of Ketjen hydroprocessing products.
• Initiate, evaluate and report test work for presentation to the customer.
• Maintain customer goodwill and promote the image of Ketjen Catalysts.

WHY WORK FOR KETJEN?

• Benefits start on day one (401K and Pension, vested first day of hire).
• Ketjen offers room for growth and development, internationally (US, EU, Asia) and between groups (HPC, FCC, Commercial, R&D, etc.).
• Ketjen offers a challenging work environment with multi-facetted teams, high-demand customers, and strong competition.
• Ketjen offers a safe & healthy work atmosphere (core values, eye on work-life balance, helpful colleagues).

Choose to unlock your full POTENTIAL. Apply today.

(Unsolicited Third-Party Resumes Not Accepted)

About Us

We are a global provider of advanced catalyst solutions to leading producers in the petrochemical, refining and specialty chemicals industries. Working side-by-side with our customers, we develop value-added, customized solutions that make them more competitive. Discovering and implementing new and better performance-based sustainable solutions is what motivates all of us. We think beyond business-as-usual to drive innovations that create lasting value.

Unleash your POTENTIAL with Ketjen.

At Ketjen, we believe that our people make us successful. It’s really that simple. We embrace diversity of experience, talent and thought. We work hard to create an inclusive work environment that empowers you to openly and honestly communicate, create and innovate. Your decision to join our team will be rewarded with a positive, team-oriented workplace that inspires personal and professional growth. We will make every effort to support your career goals and create opportunities for you to realize your full potential. This is our culture. This is our commitment.

AS PART OF OUR GLOBAL TEAM, YOU’LL EXPERIENCE:

• Competitive compensation and benefits
• Hands-on technical experience
• Job variety and career flexibility
• Collaboration with seasoned employees at every level
• A proven record of innovation
• Company-wide focus on economic and environmental sustainability
• Deep commitment to our communities, education, and social development
• Concern and compassion for fellow employees
• Among the best safety records in the industry

The bottom-line: no matter where you apply your talent and training, Ketjen will provide the resources and support you need to succeed.

EEO is The Law - click here to see more information

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity