Senior Technical Support Specialist

This employer is a global technology company specializing in cloud security and digital transformation solutions. They are currently seeking a Senior Technical Support Engineer to join their customer success team and provide high-level support for strategic clients.

The Role

• Manage and resolve complex technical escalations involving product, network, and configuration issues.

• Conduct in-depth analysis of logs, traffic, and endpoint behavior to identify root causes.

• Collaborate closely with engineering and product teams to address defects and drive product improvements.

• Provide direct support to customers through troubleshooting calls and remote sessions, ensuring high standards of communication and operational discipline.

What You'll Need

• Australian citizenship and eligibility to undergo an NV2 security clearance.

• Strong technical troubleshooting expertise in enterprise network and security environments.

• Solid understanding of networking fundamentals, including TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, proxies, VPN, and firewall concepts.

• Experience in technical or product support roles with a focus on log and packet capture analysis.

What's On Offer

• Competitive salary

• Comprehensive health and wellness plans.

• Paid time off and parental leave options.

• Retirement savings options and education reimbursement.

Apply via Haystack today!