Senior TPRM Manager

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.

We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com.

Role Title: Senior TPRM Manager

BU/Segment: FRAC Consulting

Location: London, United Kingdom (Hybrid working 4 days a week in the office)

Employment Type: Permanent

Summary of the role:

The Senior Third-Party Risk Management (TPRM) Analyst is a senior role critical to driving the organization's third-party and outsourcing governance framework. Acting as a bridge between operational delivery and senior management, this role not only executes complex risk assessments but also provides day-to-day direction, coaching, and quality oversight for the wider analyst team.

The Senior Analyst serves as a primary escalation point across the business (including Risk, Compliance, and Information Technology), spearheading continuous process improvements and ensuring the team's output consistently meets internal frameworks and external regulatory requirements.

As part of your duties, you will be responsible for:

Quality Assurance (QA)

• Team Supervision & Mentorship: Direct the daily priorities of junior analysts, providing technical coaching on risk concepts, regulatory requirements, and standard methodologies.
• Quality Control: Perform final QA checks on complex or high-risk deliverables (e.g., Material Risk Assessments) to ensure absolute accuracy and quality before executive review.
• Process Ownership & Training: Lead the development, maintenance, and training of standard operating procedures (SOPs). Ensure the team is proactively upskilled when processes or regulations change.
• Due Diligence & Monitoring: Oversee and execute robust due diligence and ongoing monitoring mechanisms for critical third-party suppliers and outsourced business processes.
• Risk Mitigation: Partner with Procurement, Risk, Information Technology (IT), Information Security, Legal, and Compliance leaders to ensure all third-party risks are proactively identified, effectively mitigated, and reported.
• Regulatory & Audit Readiness: Ensure the team’s operations remain compliant with evolving regulatory expectations. Oversee document repositories to maintain complete, inspection-ready audit trails.
• Business Partnering: Act as the primary liaison and relationship manager between the TPRM team, internal service owners, and external solution providers.
• Escalation Resolution: Serve as the central escalation point for complex third-party issues, independently resolving stakeholder concerns regarding timelines, risk exposure, or policy changes.
• Incident Response Coordination: Lead the operational response to third-party incidents, coordinating data gathering, assigning tasks, and ensuring timely executive communication.
• SLA Governance: Monitor and drive team performance against agreed Service Level Agreements (SLAs) and internal key performance indicators (KPIs), implementing corrective actions when necessary.
• Initiative Management: Lead key operational initiatives, continuously challenging existing workflows to improve oversight and control processes.
• Analytical Reporting: Produce and present comprehensive operational reports to senior management.
• Professional Experience: Significant experience in Third-Party Risk Management, Outsourcing Operations, or Compliance, with proven experience in a supervisory, mentoring, or team lead capacity.
• Domain Knowledge: Solid supplier management experience, particularly within information technology (IT) and business process outsourcing (BPO) environments.
• Risk & Control Acumen: Deep understanding of outsourcing oversight, governance frameworks, and supplier contract management. Ability to think critically and challenge compliance responses.
• Leadership & Delivery: Highly disciplined with an analytical mindset. Capable of managing team service delivery while maintaining a high-energy, positive approach.
• Communication & Influence: Exceptional written and verbal communication skills. Ability to translate complex operational issues concisely for senior management and maintain strong cross-functional relationships.
• Agility & Problem Solving: A proactive, solution-oriented attitude with the ability to unblock issues and work at speed in a fast-paced environment.
• Technical Proficiency: Advanced competence in Excel and hands-on experience utilizing industry-standard Governance, Risk, and Compliance (GRC) platforms to validate team outputs.

Risk Assessment & Governance Leadership

• Due Diligence & Monitoring: Oversee and execute robust due diligence and ongoing monitoring mechanisms for critical third-party suppliers and outsourced business processes.
• Risk Mitigation: Partner with Procurement, Risk, Information Technology (IT), Information Security, Legal, and Compliance leaders to ensure all third-party risks are proactively identified, effectively mitigated, and reported.
• Regulatory & Audit Readiness: Ensure the team’s operations remain compliant with evolving regulatory expectations. Oversee document repositories to maintain complete, inspection-ready audit trails.

Stakeholder & Escalation Management

• Business Partnering: Act as the primary liaison and relationship manager between the TPRM team, internal service owners, and external solution providers.
• Escalation Resolution: Serve as the central escalation point for complex third-party issues, independently resolving stakeholder concerns regarding timelines, risk exposure, or policy changes.
• Incident Response Coordination: Lead the operational response to third-party incidents, coordinating data gathering, assigning tasks, and ensuring timely executive communication.

Operational Delivery & Strategic Reporting

• SLA Governance: Monitor and drive team performance against agreed Service Level Agreements (SLAs) and internal key performance indicators (KPIs), implementing corrective actions when necessary.
• Initiative Management: Lead key operational initiatives, continuously challenging existing workflows to improve oversight and control processes.
• Analytical Reporting: Produce and present comprehensive operational reports to senior management.

Qualifications and experience we consider to be essential for the role:

• Professional Experience: Significant experience in Third-Party Risk Management, Outsourcing Operations, or Compliance, with proven experience in a supervisory, mentoring, or team lead capacity.
• Domain Knowledge: Solid supplier management experience, particularly within information technology (IT) and business process outsourcing (BPO) environments.
• Risk & Control Acumen: Deep understanding of outsourcing oversight, governance frameworks, and supplier contract management. Ability to think critically and challenge compliance responses.
• Leadership & Delivery: Highly disciplined with an analytical mindset. Capable of managing team service delivery while maintaining a high-energy, positive approach.
• Communication & Influence: Exceptional written and verbal communication skills. Ability to translate complex operational issues concisely for senior management and maintain strong cross-functional relationships.
• Agility & Problem Solving: A proactive, solution-oriented attitude with the ability to unblock issues and work at speed in a fast-paced environment.
• Technical Proficiency: Advanced competence in Excel and hands-on experience utilizing industry-standard Governance, Risk, and Compliance (GRC) platforms to validate team outputs.

As part of a leading global Data and AI company, you can look forward to:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.