Senior Travel Consultant - Marine & Energy, Crew Movement - Remote

The Senior Travel Consultant manages and coordinates complex domestic and international travel arrangements for corporate clients, marine personnel, and offshore crew members. Provide comprehensive travel management services, ensuring seamless itineraries, cost-effective solutions, and timely travel arrangements while meeting client-specific requirements and strict operational deadlines.

Key Responsibilities:

• Coordinate end-to-end travel arrangements, including international and domestic air travel, hotel accommodations, car rentals, and ground transportation.
• Manage complex itineraries for marine and offshore personnel, ensuring travel aligns with vessel schedules, crew rotations, embarkation and disembarkation dates, and operational requirements.
• Handle urgent travel changes, cancellations, schedule disruptions, and last-minute bookings while minimizing costs and travel delays.
• Provide dedicated travel support to corporate clients, executives, and offshore personnel, delivering a high level of customer service.
• Utilize global distribution systems (GDS) and online booking tools to research fares, issue tickets, and manage reservations.
• Monitor airline schedules, visa requirements, travel documentation, and destination-specific entry regulations.
• Identify cost-saving opportunities while maintaining compliance with corporate travel policies and client service agreements.
• Build and maintain strong client relationships through proactive communication, attention to detail, and effective problem-solving.
• Collaborate with airlines, hotels, ground transportation providers, and other travel suppliers to resolve service issues and secure suitable travel options.
• Maintain accurate booking records, process exchanges and refunds, and ensure compliance with company procedures.
• Manage multiple requests simultaneously in a fast-paced environment, prioritizing time-sensitive travel requirements.
• Support team operations, share industry knowledge, and assist with training and mentoring colleagues when required.

Required Qualifications:

• Strong attention to detail and the ability to remain calm under pressure.
• Knowledge of international travel documentation, visa requirements, and airline regulations.
• Assist with multiple accounts for Marine and Offshore and Corporate clients.
• Extensive experience in corporate, marine, offshore, or crew travel management.
• Strong knowledge of international airfares, ticketing, reissues, refunds, and complex itinerary planning.
• Proficiency with GDS Amadeus.
• Excellent customer service, communication, organizational, and problem-solving skills.
• Ability to work independently, manage competing priorities, and meet tight deadlines.
• Able to build strong client relationships.
• This role also requires some hours of after-hours coverage during weekdays as well as scheduled weekend shifts.

Preferred Qualifications:

• Travel course/certification/IATA/Travel degree preferred but not required.

Education and Experience:

• 10+ years of experience in handling Air travel/Reservations as a travel agent.
• Experience with Marine/Offshore/Crew/Rigs rotations in previous jobs.