Senior Travel Portfolio Associate, EU Remote - (Asia, Americas, UKI Specialist)

ABOUT CONTEXT Context has redefined the travel industry by bringing authentic experiences to life both online and in-person in over 60 cities around the world. Context Travel – our in-person offering – provides half and full day walking tours (private or small group shared experiences) that dive deep into a city’s rich history and culture. Context Learning – our online offering – provides live and on-demand seminars, courses, and virtual tours. We are the first to make it possible to learn through travel before, during and after a trip — creating those unforgettable moments that our guests treasure for a lifetime. Context is a long-standing tour company and B Corp, backed by growth equity since 2017. ROLE: Senior Travel Program Associate - Asia Pacific, Americas, UK and Ireland Specialist LOCATION: Remote based in USA, Ireland, Germany, or Scotland JOB DESCRIPTION To meet the demands of our growing travel business, Context is looking to hire a full-time, Ireland, Germany, or Scotland-based Senior Travel Program Associate - Asia Pacific, Iberia, Americas, UK and Ireland Specialist. If you love to travel and have a few stamps in your passport, this is a great role for you! Our strongest candidates will have traveled to Asia, living experience in Asia and Japanese language skills are bonuses! We are expanding our Travel division and you'll have the opportunity to help shape the team. To be successful in doing so, you'll need to be able to work independently as part of a remote and distributed team as well as have strong communication skills, attention to detail and a strategic and process-oriented mindset. This role is fully remote and will be working on a CET timezone. US based candidates will be considered on an exceptional basis. This role reports to the Travel Portfolio Manager, who is based in New York and works closely with direct team members based in Europe and North America. ROLE AND RESPONSIBILITIES Tour Portfolio Management Design tours, including logistics, itineraries and crafting descriptions utilizing brand voice Support Tour Portfolio Expansion project initiatives in new and existing markets Proactively analyzes competitors and consistently aware of industry trends and changes; identifies commercial product gaps Reviews portfolio pricing and makes recommendations Update and maintain the regional and global tour product portfolio with changes to venues, itineraries, and tickets Edit and optimize tour product instructions and tour logistics for internal teams Edit and optimize instructions for the experts who run the tours; liaise with experts to understand necessary on the ground changes Build and maintain relationships with on-the-ground partners, vendors and suppliers in your region Problem-solve for region-specific disruptions and alerts that impact tours Fulfillment Support Provide direct support to our Fulfillment team for the region regarding ticket buying, reservation processes, and additional questions as they arise Provide support for other regions in the absence of other team members, utilizing team resources to find answers Support our Customer Service and Partner Sales teams with product and venue knowledge, problem solving and travel planning. Take an active role in KPI tracking for the region Work across cultures and time zones with our global teams: Client Services, Technology, Sales, Marketing, Finance & Expert Community Understand American business practices and communication styles as well as European and Asian cultural norms Occasional travel to meet teammates and suppliers and to conduct research on new tour development WHAT YOU’LL BRING The strongest candidates will have a minimum of 5 years of work experience, preferably with experience working remotely. Work experience in travel, e-commerce business, or focus on tour development will be beneficial to the role. Day-to-day, you'll need to be able to: Own your regional area end-to-end and be the go-to for internal teammates and external vendors. Raise your hand for projects and initiatives involving colleagues across time zones, functions, and levels - there are endless learning and growth opportunities Thrive in a fast-paced environment and understand the importance of speed-of-execution; be ready to make informed suggestions and decisions to tour itineraries and venue requirements Understand our end-to-end process and its impact on the customer experience, expert experience, and internal process scalability Prioritize weekly work for yourself with a view of the work for the month, knowing that “trade-offs” are part of prioritization and efficiency Learn to work within our best-in-class remote tech stack: Slack, Zoom, Guru, Asana, Front, Drive, and our home-grown admin platform. Care about what motivates PEOPLE: we are a people-centric business connecting customers with our amazing experts and travel experiences across the globe In terms of skills, that means: Great communicator: You write clear & succinct emails and Slack messages, you give clear instructions, make recommendations, and ask questions for clarification. You have a strong command of the English language. Commercial mindset: You have a knack for understanding consumer behavior and building products with an eye towards sales. Strong preference for candidates with basic to intermediate data analysis/Excel skills. Empathy and relationship-building: You have a sincere interest in building connections with remotely located team members and experts and in understanding their work and needs. You are outgoing, personable, and humble in your interactions. Problem-solving: You are a systems thinker who looks for ways to improve and optimize your work for efficiency and quality control. Resourceful: You are a natural and curious researcher and can get creative when searching for answers or solutions. Attention to detail: You are careful and precise and value accuracy in your work. Brand advocate: You are a believer in the transformative power of cultural travel. In exchange, we are thrilled to offer: A supportive, mission-oriented work environment with colleagues who care Unlimited access to online seminars and in-person group tours Annual learning & wellness stipend to pursue personal and professional interests A competitive salary Tech stipend towards a laptop and home office supplies. Time off in accordance with your local government A remote-first work policy An annual company retreat to connect with international colleagues (past locations include Lisbon, Barcelona, the Poconos [arguably the most memorable], Mexico City and New York City. This year we’re headed to Rome!) Context Travel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.