Senior Use-Case Lead – Authentication & Identity

Success in this role requires hands-on experience solving authentication, identity verification, account access, trust, onboarding, and digital identity challenges faced by banks, fintechs, enterprises, digital platforms, and online marketplaces. Working with Aduna’s partners and internal teams, you will translate those challenges into compelling use-case narratives, thought leadership, business value propositions, partner enablement, and strategic Lighthouse opportunities.

As the senior domain authority for Authentication & Identity, you will define the expertise, insights, and narratives that Content & Enablement Specialists package, operationalize, and scale across the ecosystem.

What You'll Focus On

• Own the Authentication & Identity use-case family, including Authentication, Identity Verification, Digital Identity, Account Access, and Customer Trust.

• Develop the technical, commercial, and industry narrative for your domain, including market trends, competitive positioning, industry challenges, the “why now,” and measurable business outcomes.

• Build strong points of view on the challenges facing banks, fintechs, enterprises, digital platforms, e-commerce providers, and online marketplaces, drawing on direct experience working for, serving, or advising organizations in those sectors.

• Translate mobile network signals and related capabilities into measurable business value, including stronger authentication, improved identity verification, reduced account friction, digital trust, operational efficiency, and customer experience improvements.

• Create and validate executive-level and practitioner-level thought leadership, value frameworks, industry perspectives, use-case narratives, customer stories, and ROI narratives.

• Communicate and deliver domain expertise through executive briefings, partner sessions, workshops, webinars, conference presentations, and selected industry engagements.

• Support strategic Lighthouse opportunities as a domain expert, working with Sales and ecosystem partners to connect industry challenges, business outcomes, and mobile network capabilities.

• Provide advisory and best-efforts support to help partners shape and unblock opportunities, while partners retain responsibility for building and delivering their solutions.

• Together with Sales, engage with selected banks, fintechs, enterprises, digital platforms, and other industry stakeholders when needed to understand their challenges and support partner-led opportunities.

• Mentor and work closely with Content & Enablement Specialists, transferring domain expertise and providing the direction and validation they need to turn insight into scalable partner enablement and awareness assets.

• Partner with Product, Sales, Supply, Services, Lighthouse & Lead Management, Marketing, Developer Advocacy, and ecosystem partners to maintain technical accuracy, market relevance, and consistency across external and internal narratives.

Required Skills & Experience

• 7+ years of hands-on experience in Authentication, Identity Verification, Digital Identity, Access Management, Customer Trust, Customer Onboarding, or related disciplines.

• Deep practical expertise in one or more of the following domains, gained through direct ownership, implementation, operation, consulting, product leadership, or customer-facing responsibility:

• Authentication and Identity Verification

• Digital Identity and Trust

• Access Management and Account Security

• Customer Onboarding and Identity Journeys

• Mobile Identity and Verification Solutions

• Experience working within, serving, or advising organizations responsible for authentication, identity verification, digital identity, customer onboarding, trust, or access-management programs.

• Demonstrated ability to translate complex technical capabilities into commercial narratives, measurable business outcomes, ROI, risk reduction, compliance benefits, and customer experience improvements.

• Experience creating or shaping thought leadership, industry perspectives, value propositions, executive presentations, or customer-facing narratives.

• Exceptional verbal, written, presentation, and facilitation skills, with the ability to educate, influence, and engage technical practitioners, business leaders, partners, and executive stakeholders.

• Demonstrated experience delivering executive briefings, presentations, workshops, webinars, industry sessions, or other expert-led engagements.

• Strong mentoring and collaboration skills, with the ability to transfer expertise and help Content & Enablement Specialists scale it effectively.

• Comfortable operating as a senior individual contributor and recognized authority without formal people-management responsibilities.

• Candidates who have worked directly within authentication, identity verification, digital identity, onboarding, customer trust, or access-management organizations are especially encouraged to apply.

Preferred Qualifications

• Experience in financial services, fintech, payments, identity verification, cybersecurity, digital identity, trust, or access-management solutions.

• Familiarity with Network APIs, telecommunications, mobile network capabilities, or digital identity ecosystems is a strong advantage.

• Experience supporting partner-led go-to-market motions involving CPaaS providers, ISVs, specialists, or other technology ecosystem partners.

• Experience supporting strategic enterprise opportunities in an advisory, solutions, product, or subject matter expert capacity.

• Experience speaking at industry events, customer conferences, webinars, executive briefings, or practitioner forums.

• Established credibility and professional networks across authentication, identity verification, digital identity, onboarding, trust, or cybersecurity communities.

Success Profile

• Recognized authority in their chosen domain, with credibility across partners and industry stakeholders.

• Exceptional communicator capable of engaging technical, business, and executive audiences.

• Strong commercial mindset and the ability to connect technology to industry challenges and measurable business outcomes.

• Mentoring instinct with a willingness to transfer expertise and help others succeed.

• Trusted advisor capable of influencing without formal authority.

• Success will be measured by the role’s contribution to enablement and Lighthouse wins.

Why This Role Matters

You will help establish a new category of mobile-powered authentication, identity, and trust solutions by connecting mobile network capabilities to real industry problems. Your expertise will shape how Aduna and its partners address authentication, identity verification, customer trust, onboarding, and account access challenges across banks, fintechs, enterprises, digital platforms, and online marketplaces.

Your impact will extend beyond creating content. You will define the source expertise for Authentication & Identity, communicate it credibly, and help partners and internal teams apply it in real opportunities. By working closely with Content & Enablement Specialists, you will ensure that deep domain insight becomes clear, scalable, and actionable across partner enablement, thought leadership, strategic Lighthouse opportunities, and industry engagement.

Location

This is a flexible role open to candidates based in the United States, Canada, Spain, Poland, or Croatia, with remote-working options subject to local employment arrangements.