Senior UX Designer

Founded in 2007, Initiate Government Solutions (IGS) is a Woman-Owned Small Business and a fully remote IT services provider supporting federal partners nationwide. We deliver innovative Enterprise IT and Health Services solutions with a strong focus on data analytics, health informatics, cloud migration, AI, and the modernization of federal information systems.

Our vision is to be a health IT trendsetter, continuing to solve the nation’s most challenging healthcare IT issues by conceiving, designing, and building solid, creative, and innovative open-source solutions.

Our mission is to innovate, design, and deliver tailored solutions that balance technical advancement with cost-awareness while providing exceptional service.

IGS is currently recruiting a remote Senior UX Designer to support our work. Please note the role is contingent upon award.

Assignment of Work and Travel:

This is a remote access assignment. The Candidate will work remotely daily and will remotely access IGS systems and therein use approved IGS provided communications systems. Travel is not required; however, the candidate may be required to attend onsite client meetings as requested.

The Senior UX Designer will support a technology program focused on modernizing and enhancing mission-critical digital applications and services. This role will lead user experience design activities across the product lifecycle, translating complex business, technical, and user requirements into intuitive, accessible, and effective digital experiences.

Responsibilities and Duties (Included but not limited to):

• Lead UX design activities for web-based and enterprise applications from discovery through design, development, testing, implementation, and continuous improvement.
• Translate business requirements, user needs, workflows, and technical constraints into intuitive and effective user experiences.
• Conduct user research, stakeholder interviews, discovery sessions, and usability assessments to understand user needs, behaviors, pain points, and workflows.
• Develop personas, journey maps, user flows, process flows, information architecture, and experience maps to guide product and application design.
• Create wireframes, mockups, interactive prototypes, and high-fidelity designs to communicate proposed user experiences.
• Use tools such as Figma, FigJam, Adobe Creative Cloud, or comparable UX/UI design platforms to develop and communicate design solutions.
• Plan and conduct usability testing, analyze findings, and incorporate feedback into iterative design improvements.
• Apply Human-Centered Design (HCD) and user-centered design principles throughout the product development lifecycle.
• Ensure digital solutions incorporate applicable Section 508 accessibility requirements and WCAG principles.
• Present design concepts, research findings, prototypes, and recommendations to technical and non-technical stakeholders.
• Other duties as assigned

• Bachelor’s Degree, Degree in any of the following: Business Administration, Business Management, Computer Science, Information Systems, Information Resource Management, Industrial Engineering, Operations Research or related fields.
• Substitutions: Certifications in relevant UX Software plus a minimum of 3 years of relevant experience; or a minimum of 5 years of relevant experience may be substituted for education.
• Expertise using qualitative and quantitative research with both staff and the public - to design humane workflows that support staff in meeting the needs of the public they serve. Demonstrated experience working with complex data models and processes.
• 3 years of demonstrated professional experience in UX design, user-centered design, interaction design, product design, or related digital design disciplines.
• Expertise in designing mock-ups, click-through, or coded prototypes, identifying opportunities to streamline interactions in the context of organizational needs.
• Expertise in balancing technical and experiential tradeoffs and clearly communicating approach with conceptual diagrams, and visual interface designs.
• Expertise in creating key contextual design deliverables that connect the dots between research findings and UI designs.
• Expertise working with stakeholders in an iterative fashion, using human centered design principles, to break complex problems into smaller testable steps, for at least five years.
• Ability to work in the United States without sponsorship.
• Ability to obtain and maintain a Public Trust

Preferred Qualifications and Core Competencies:

• Experience designing applications used in healthcare, benefits, government services, or other complex enterprise environments.
• Experience working within a DevSecOps and Agile software development environment.
• Advanced proficiency with Figma and FigJam.
• Experience creating and managing enterprise-level design systems and reusable component libraries.

Successful IGS employees embody the following Core Values:

• Integrity, Honesty, and Ethics: We conduct our business with the highest level of ethics. Doing things like being accountable for mistakes, accepting helpful criticism, and following through on commitments to ourselves, each other, and our customers.
• Empathy, Emotional Intelligence: How we interact with others including peers, colleagues, stakeholders, and customers’ matters. We take collective responsibility to create an environment where colleagues and customers feel valued, included, and respected. We work within a diverse, integrated, and collaborative team to drive towards accomplishing the larger mission. We conscientiously and meticulously learn about our customers’ and end-users’ business drivers and challenges to ensure solutions meet not only technical needs but also support their mission.
• Strong Work Ethic (Reliability, Dedication, Productivity): We are driven by a strong, self-motivated, and results-driven work ethic. We are reliable, accountable, proactive, and tenacious and will do what it takes to get the job done.
• Life-Long Learner (Curious, Perspective, Goal Oriented): We challenge ourselves to continually learn and improve ourselves. We strive to be an expert in our field, continuously honing our craft, and finding solutions where others see problems.

Compensation: There are a host of factors that can influence final salary, including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

Benefits: Initiate Government Solutions offers competitive compensation and a robust benefits package, including comprehensive medical, dental, and vision care, matching 401K and profit sharing, paid time off, training time for personal development, flexible spending accounts, employer-paid life insurance, employer-paid short and long term disability coverage, an education assistance program with potential merit increases for obtaining a work-related certification, employee recognition, and referral programs, spot bonuses, and other benefits that help provide financial protection for the employee and their family.

Initiate Government Solutions participates in the Electronic Employment Verification Program.