Senior UX Researcher

🚀 We're Hiring: Senior UX Researcher | Brussels, Belgium (Hybrid)

We are looking for an experienced Senior UX Researcher to join an exciting long-term project with a leading company in the Belgian energy sector.

You will play a key role in shaping the user experience of customer portals, developer platforms, and internal applications, working closely with business stakeholders, IT teams, and UI Designers.

📍 Location: Brussels, Belgium

🏢 Work Model: Hybrid – 2 days onsite per week

📅 Start Date: ASAP

⏳ Duration: Until November 2027 (extension possible)

💼 Workload: Full-time

🔎 Key Responsibilities:

• Lead end-to-end UX Research initiatives, from discovery to validation.
• Conduct user interviews, usability testing, surveys, observations, and focus groups.
• Facilitate Design Thinking workshops, ideation sessions, and co-design activities.
• Develop personas, user journeys, experience maps, and information architecture.
• Create wireframes, interactive prototypes, and user flows using Figma.
• Analyze user behavior and website performance using Matomo and heatmaps.
• Collaborate with UI Designers, developers, and business stakeholders to improve digital experiences.

🎯 Requirements:

• Solid experience in Design Thinking within Agile environments.
• Solid experience with qualitative and quantitative UX Research methodologies.
• Experience in Interaction Design and Information Architecture.
• Strong hands-on experience with Figma, Miro, Matomo, PowerPoint, and heatmap tools.
• Proven experience facilitating workshops and co-design sessions with multiple stakeholders.
• Formal UX qualification (Master's degree, certification, or equivalent).
• Strong communication, presentation, and stakeholder management skills.
• English + Dutch and/or French proficiency.

⭐ Nice to Have:

• Experience working with Design Systems in Figma.
• Knowledge of Condens UX Research Repository.
• Experience with complex enterprise platforms, customer portals, or developer-facing applications.

📩 Interested?

If you're an experienced UX Researcher looking for your next challenge in Brussels, I'd love to hear from you!

Send me your CV in English or reach out via LinkedIn DM to discuss the opportunity.

Feel free to share this opportunity with your network!

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