Senior UX/UI Designer

About the company: We're building a next-generation AI-powered contact center where voice and chat agents can have natural, intelligent conversations at global scale. We are looking for a Sr. UX/UI Designer to help shape the experience of our AI platform from dashboards and agent configuration to the everyday workspace used by contact-center teams. You’ll work closely with product, engineering, and leadership to turn complex AI capabilities into simple, useful, and intuitive experiences. You’ll work hands-on in Figma, contribute to our design system, collaborate with frontend engineers, and help ensure that what we design works beautifully in production. What You'll Do Design user experiences and interfaces across Company's web applications. Create user flows, wireframes, prototypes, and high-fidelity UI designs in Figma. Design dashboards, analytics, admin tools, and data-heavy interfaces. Create responsive layouts for desktop, tablet, and mobile where appropriate. Contribute to and maintain our design system, including components, states, variables, and design tokens. Work closely with frontend engineers to ensure designs are implemented accurately. Conduct user research, usability testing, and design validation. Design empty, loading, success, error, and edge-case states. Consider accessibility, keyboard navigation, contrast, and usability throughout the design process. Review production implementations and continuously improve the product experience. Who You Are 3+ years of experience in UX/UI or Product Design. A portfolio demonstrating real digital product work. Strong practical knowledge of Figma. Good understanding of UX principles, information architecture, user flows, and interaction design. Strong visual design skills and attention to detail. Comfortable designing complex interfaces rather than only marketing websites. Experience designing dashboards, SaaS products, admin tools, or other productivity-focused applications is a plus. Able to think systematically and create reusable design patterns. Comfortable collaborating with product managers and engineers. Understands responsive design and modern web interfaces. Familiar with accessibility fundamentals. Able to communicate design decisions clearly and confidently. Self-directed, curious, and comfortable working in a fast-moving startup environment. Fluent in Arabic and English, particularly experience designing RTL & LTR interfaces if needed. Based in Riyadh or able to work remotely with strong overlap with GMT+3. Nice to Have Experience with SaaS or B2B products. AI products or AI-powered interfaces. Chat, messaging, voice, or conversational products. Designing analytics and data visualizations. Design systems and component libraries. Arabic/RTL products. Storybook or frontend component libraries. Conducting usability testing. Motion design or interactive prototypes. Working as the first or only designer on a product. Hiring Process Initial Pre- Veeting Interview from the Agency. Short meeting about your experience, the company and motivation. Portfolio Deep-Dive. Walk us through selected projects and your design process. Design Exercise. A paid live working session based on a real product problem. Final Interview. Conversation with leadership and the team. Decision & Offer - 2 Weeks max.