Senior Vice President, Client Delivery

Company Overview

At Bridgenext, we engineer Growth Operating Systems. Most enterprises have spent millions on their revenue stack and still aren't seeing the growth they expected.They have tools that function, but no system that wins. We help growth-hungry companies close that gap by turning fragmented platforms, siloed teams, and disconnected data into one integrated Growth OS. More than a technology company or marketing agency, we're a global digital consultancy with experts in engineering, data, AI, creative and more.

Our teams are made up of experts who believe in engineering impact, starting with putting people at the center of everything we do. Every team member directly shapes our work, culture, and values. Nothing matters more to us than a kind, respectful, fulfilling environment that supports everyone. Our flexible, inclusive culture gives you the autonomy, resources, and opportunities to thrive.

Position Description

Bridgenext is looking for an SVP, Client Delivery to own a portfolio of our high-growth client accounts. This is a senior leadership role for someone who can operate at both the delivery and executive relationship level: ensuring every engagement is delivered to a high standard, building genuine confidence with client executives, and using that trust to identify and secure the next phase of work.

You will be accountable for the health, growth, and profitability of your portfolio, acting as the senior escalation point for clients and the internal voice for their long-term success. You will collaborate with team members and apply your technical expertise to develop strategies and solutions that help clients achieve their growth objectives.

Responsibilities include but are not limited to:

• Portfolio Ownership. Own end-to-end delivery and commercial performance across a portfolio of high-growth client accounts, ensuring each engagement meets Bridgenext's quality, timeline, and margin standards.
• Delivery Excellence. Set and enforce delivery standards across account teams, proactively identifying risk, resolving issues before they escalate, and holding teams accountable to consistent, high-quality outcomes.
• Technical Expertise. Guide team members toward sound technical solutions that meet client needs.
• Consultative skills. Act as a trusted advisor to client executives.
• Executive Relationships. Build and sustain trusted, senior-level relationships with client executives and sponsors, positioning Bridgenext as a strategic partner rather than a vendor.
• Account Growth. Identify expansion opportunities within existing accounts, shape and pursue new statements of work, and convert delivery success into secured future revenue.
• Cross-functional Leadership. Partner closely with delivery leads, account managers, and practice leadership to align resourcing, staffing, and capabilities to portfolio needs.
• Commercial Accountability. Own forecasting, revenue retention, and growth targets for the portfolio, reporting regularly on account health and pipeline to executive leadership.
• Talent & Team Development. Mentor and develop delivery leaders within the portfolio, building bench strength and succession for key client relationships.
• Escalation & Risk Management. Serve as the senior point of escalation for at-risk engagements, stepping in to stabilize delivery and rebuild client confidence when needed.

What Success Looks Like:

• Client executives across the portfolio consistently rate Bridgenext as a trusted, strategic partner.
• Accounts in the portfolio show measurable growth in scope, revenue, and multi-year commitment.
• Delivery quality metrics (NPS, on-time/on-budget delivery, retention) meet or exceed targets.
• A healthy pipeline of expansion and renewal opportunities is maintained across all accounts.

Workplace: Remote, with travel as needed

Must Have Skills:

• 10+ years of experience in client delivery, account management, or consulting leadership, including experience owning a portfolio of enterprise accounts.
• Proven track record of growing accounts through trusted executive relationships and strong delivery performance.
• Demonstrated ability to manage revenue and margin accountability across multiple client engagements.
• Strong executive presence and communication skills, with experience influencing C-suite and senior client stakeholders.
• Experience leading cross-functional delivery teams in a matrixed or consulting/professional services environment.
• Comfortable balancing hands-on delivery oversight with strategic account planning and business development.
• Demonstrable technical expertise and track record.

Preferred Skills:

• Background in technology, digital, or professional services consulting.
• Experience with account growth methodologies (e.g., account planning frameworks, land-and-expand strategies).
• Familiarity with delivery and portfolio management tools for tracking account health and forecasting.

Professional Skills:

• Solid written, verbal, and presentation communication skills.
• Strong team and individual player.
• Maintains composure during all types of situations and is collaborative by nature.
• High standards of professionalism, consistently producing high quality results.
• Self-sufficient, independent requiring very little supervision or intervention.
• Demonstrate flexibility and openness to bring creative solutions to address issues.

Bridgenext is an Equal Opportunity Employer

US citizens and those authorized to work in the US are encouraged to apply