Senior Workforce Analyst

Primary Details

Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here

• Parramatta, Newcastle or Lismore, NSW
• Permanent, full-time position
• Hybrid role, happy to talk flexible working

The opportunity

Join us as a Senior Workforce Analyst and play a key role in shaping workforce planning across our Claims portfolios. You’ll use your expertise in forecasting, capacity planning and workforce modelling to provide insights that support effective decision-making and help ensure our teams are ready for changing business needs.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Lead demand forecasting across Claims portfolios, considering historical trends, seasonality, operational insights and emerging business needs.
• Develop workforce and capacity models that identify gaps, surpluses, recruitment requirements and operational risks.
• Monitor forecast accuracy, investigate material variances and recommend appropriate operational responses.
• Model the workforce impact of portfolio growth, operating model changes, new business and other strategic initiatives.
• Translate complex workforce data into clear scenarios, insights and recommendations for senior stakeholders.
• Partner with operational leaders and teams across Finance, People, Recruitment, Reporting and Analytics to align workforce plans and priorities.

About You

• Demonstrated experience delivering end-to-end workforce planning, forecasting and capacity modelling.
• Experience within insurance or financial services is desirable, but not essential.
• Strong knowledge of workforce planning methodologies, concepts and workforce demand drivers.
• Experience building and delivering workforce planning operating models and supporting associated change.
• Advanced analytical and scenario-modelling capability, with a focus on transparent and reproducible methods.
• Strong stakeholder management skills and the ability to clearly explain risks, dependencies and trade-offs.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

Skills:

Analytical Thinking, Critical Thinking, Data Analysis, Financial Products, High Accuracy, Intentional collaboration, Managing performance, Negotiation, Process Improvements, Risk Management, Stakeholder Management, Strategic Planning, Workforce Management (WFM), Workforce Strategy, Work Schedules

Application Close Date: 16/11/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.