Senior Workforce Management Representative

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About this role

As a Senior Workforce Management Representative based at Navi Mumbai You serve as the escalation point for Tier 1 HR Advisory workforce management inquiries, support HR transactions, improve the employee experience, and guide less experienced colleagues.

You apply your technical knowledge to complete assignments, coordinate across teams, and explain complex information clearly.

You solve operational issues using established procedures, support your team’s quality and timely delivery, and seek guidance for new complex assignments.

Responsibilities

• Responsible for day-to-day workforce management operations with greater accuracy, efficiency and accountability.
• Brings knowledge and advanced expertise with Workday, ServiceNow and other technology platforms to deliver run-the-business efficiently.
• Drive country/regional teams, leads/participates in projects and able to communicate with clarity and assertiveness.
• Performs subject matter expert (SME) role at a regional level.
• Acts as an escalation point-of-contact for workforce management inquiries (via phone, chat, and e-Request), identifying and delivering solutions to employees and People Leaders.
• Delegates and escalates queries as appropriate but remains responsible through completion.
• Tracks progress and provides continuous feedback to requestors on status of their queries.
• Engage in improving Knowledge Base and Case Management content for workforce management, based on experience.
• Supports oversight of service operations by responding to service demands as they arise(e.g., volume of calls, staff absence, chat and e-Request queries, etc.)
• Engages in and drives overall continuous improvement processes (e.g., to reduce inquiry volume)
• Supports the implementation and delivery of end-to-end solutions in assigned discipline(s) to deliver a best in class employee experience.
• Supports program development related to workforce management to improve the employee experience, balanced with function-specific needs and drivers.
• Engages with third party providers to establish, develop and review the suite of services in workforce management.
• Addresses escalated HR inquiries and reviewer/approver of transactions, as applicable, with support from more senior team members.

Qualifications

• Bachelor’s degree is must with relevant 4-6 years of experience
• Workday Know – how will be an added advantage
• Hire to Retire process knowledge is must, experience in HR Shared Service will be preferred
• Certification in project management, six sigma will be added advantage
• HR processes and workflow knowledge is must

Your Skills

• Excellent Communication
• Problem Solving
• Detail Oriented
• Collaboration
• Process improvements

Additional Notes

• Relocation Assistance is not available for this position.
• The ability to accommodate with international time zone is essential
• Willingness to work in the hybrid setup with 4 days from office is must

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

About Us

Dow is a company of more than 36,500 global innovators, believers and solutions providers. We are a diverse community marked by respect, integrity, and a desire to make the world a better place. A career at Dow is an invitation to explore, create, and make valuable contributions to human progress.