SEO Account Manager

Hiring Search Engine optimization Account Manager - Remote Job

Role - SEO Account Manager

Work Mode - Remote

Experience - 5-7 yrs

Salary - R20000

Job Purpose: The SEO Account Manager plays a crucial role in delivering exceptional service to our clients by liaising directly with clients regarding their marketing services and growth. The goal is to enhance our clients' online presence, drive new patient acquisition, and ensure they receive a high level of service, resulting in a superior client experience. The technical execution of our marketing services is handled by a group of teams. Account Managers translate those results into overall monthly reports and monitor the comprehensive health of their clients’ marketing portfolios to ensure they align with the practice goals. Account Managers also provide marketing coaching and action items based on this comprehensive view of practice goals to ensure practices are constantly evolving and improving their marketing activity, including attending monthly marketing webinars and implementing new marketing guides as periodically released.

Key Responsibilities:

● Client Communication: Conduct monthly client calls, ensuring a minimum of 20 minutes per call, to review progress, provide training, and assist with auxiliary services.

● Coordination: Maintain close communication with our technical teams and translate that to practice owners to ensure seamless service delivery from technical team and positive results.

● Service Alerts: Monitor client performance and issue service alerts when expected results are not being met. Log, track, and resolve these alerts promptly.

● Data Management: Update client information in CRMs and ensure accurate records of all client communications and progress.

● Review Management: Implement and monitor online review strategies, helping clients to increase their volume of positive reviews on platforms like Google, Yelp, and Facebook.

● Mystery Calls: Conduct mystery calls to assess the quality of client staff’s phone handling skills and provide constructive feedback and training as necessary.

● Google My Business (GMB) Management: Audit and optimize clients' GMB pages to ensure accurate and comprehensive listings, with a focus on improving visibility and user engagement.

● Referral Strategies: Develop and implement internal referral programs to help clients maximize new patient referrals. Key Qualifications:

● Experience: Proven experience in account management, preferably within the digital marketing or healthcare sectors.

Skills:

Strong communication and organizational skills, with the ability to manage multiple clients and projects simultaneously.

Proficiency in HubSpot, HighLevel, ClickUp or similar CRM software is preferred. Knowledge of digital marketing, including SEO, sponsored ads, etc.

● Attributes:

High level of enthusiasm, proactive attitude, and a focus on delivering measurable results for clients. Ability to guide clients and maintain a position of warm authority to ensure implementation.