Service Account Manager

Job Title: Service Account Manager (SAM) – Malaysia

Location: Malaysia

Reports to: SSO Sales Leader, China & ASEAN

About the Role Tektronix Service Solutions provides calibration, repair and service contracts for Tektronix, Keithley and EA test and measurement equipment, as well as multi-vendor service (MVS). As part of our growth plan, we are hiring a Service Account Manager for the Malaysia service center. The role grows our service business in Malaysia by developing key accounts, expanding contract coverage of the installed base, and working closely with the Tektronix instrument sales team.

Key Responsibilities

• Own the Malaysia service sales target and deliver double-digit growth in contract revenue.
• Grow calibration, repair, contract, option and MVS business across the Tektronix, Keithley and EA installed base.
• Convert on-demand customers to service contracts and drive warranty and contract renewals.
• Identify high-potential key accounts in Malaysia and develop them with the Commercial team through joint account plans.
• Act as the main customer interface for quotations, negotiations, contracts and order-related requests.
• collaborate with the Technical service team, CSR and operations to ensure on-time delivery and a strong customer experience.
• Maintain an accurate funnel and forecast in CRM, and support the rollout of digital and automated sales processes.

Qualifications

• Bachelor's degree in Engineering, Electronics, Business or a related field.
• 5+ years of B2B sales or account management experience, preferably in calibration and repair services, test and measurement, or electronic instruments.
• Proven track record of meeting sales targets and growing key accounts.
• Experience with service contracts or recurring revenue models is a strong plus.
• Understanding of the Malaysian electronics, semiconductor, automotive or industrial manufacturing markets.
• Strong communication, negotiation and presentation skills; fluent in English and Bahasa Malaysia. Mandarin is a plus.
• Self-driven and comfortable working in a matrix organization with regional stakeholders.
• Willing to travel frequently within Malaysia and occasionally across ASEAN.

Success Measures (First 12 Months)

• Achieve the annual Malaysia service sales quota.
• Deliver double-digit growth in contract revenue in Malaysia.
• Identify and build account plans for priority key accounts together with the Commercial team.
• Improve the conversion of on-demand customers to contracts and the renewal rate.