Service Agreement Officer

Do you have the skills to support and supervise others, manage your own varied workload and work to a high level of accuracy? This could be the perfect role for you!

The Service Agreement Team ensures information held within our finance systems is correct. This ensures timely payments are made to providers and accurate billing to adults using services.

We provide the first point of contact for care providers and support expert advice to internal teams in relation to Service Agreements and aspects of the Adult Social Care Support Plan and Commissioning process.

As a Service Agreement Officer, you will provide support and guidance to the Service Agreement Team, working in a face paced environment, where accuracy and attention to detail is key.

We are looking for candidates who:

• Are customer focussed with customer service skills.
• Has attention to detail and can work with a high level of accuracy.
• Has the ability to effectively prioritise own workload and monitor the workload of others.
• Is adaptable and flexible to ensure team targets are achieved.

Please download the job description and person specification for more information.

We are working towards recruiting a workforce that reflects our community, because we recognise the value of diverse perspective and experiences.

If you have any questions about the building accessibility for the building this role is based in, please contact the hiring manager.

To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.

For guidance on how to write an application see our how to apply page and our statement on the use of AI.

Interviews will take place in person at our office in Eastbourne on Wednesday 7 October 2026.

If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

We offer hybrid working for this role, under our current arrangements you will need to attend our office in Eastbourne a minimum of one day a week - please note this is open to change.

On other days the team usually work from home, you will need an appropriate space to be able to work effectively – a hybrid working kit will be provided. Additional office days can be agreed, please let us know if you would like to discuss this.

During your training and induction period you will need to attend the office daily initially, so we can give you the best support and learning opportunities.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.

For an informal discussion about this opportunity contact Sarah Palmer, Team Leader – sarah.palmer@eastsussex.gov.uk to request a MS teams call or phone call.

For putting my skills to good use, choose East Sussex!