Service Charge Accounts Team Leader

Job Title: Service Charge Accounts Team Leader

Brand: Glide

Salary: Competitive Salary Package

Hours: Monday to Friday 9am to 5pm

About Glide:

Glide, a new type of property management partner, here to ensure residential block management is stress-free, whether you're a leaseholder or a block owner. As part of LRG, we cover every corner of the UK with our group of brands, but that doesn't mean we're a faceless agency with a different contact every time you reach out. In fact, it's precisely the opposite; we're friendly, helpful and, most importantly, we know your home inside out, just like you do.

Job Summary and key responsibilities

To lead and support the day-to-day operation of the Service Charge Accounts team, ensuring the accurate and timely management of client finances across the portfolio. The role combines hands-on service charge accounting with responsibility for coordinating work, supporting and developing team members, monitoring performance and maintaining high standards of service and financial control. The successful candidate will have strong service charge accounting knowledge, excellent attention to detail and the ability to lead, motivate and organise a team.

Key Responsibilities:

• Day-to-day leadership and coordination of the Service Charge Accounts team, including workload planning and the allocation and monitoring of work.

• Responsibility for supporting team performance and ensuring that service charge accounting processes and deadlines are delivered consistently.

• Significant working relationships with the Head of Block Accounts, Block Accounts Assistants, Block Managers, clients, external accountants, Corporate Accounts, Directors and Senior Management.

• Providing technical guidance, coaching and support to team members, including assistance with complex accounting queries and escalations.

• Working with the Head of Block Accounts on team management, process changes, systems and continuous improvement.

• Daily allocation of leaseholder/supplier payments via the block management system.

• Inputting budgets into the system and issuing service charge and ground rent invoices.

• Monthly bank reconciliations

• Preparing and reviewing on boarding and off boarding accounts

• Resolving account problems, queries and transactions received from clients

• Attending meetings online / in person at the office with clients.

• Accounts vs Budget monthly reviews and ability to explain variances to clients and Property Managers

• Year end and budgeting reporting requirements for individual locations

• Liaise with external accountants for the preparation of Service Charge Accounts

• System housekeeping

• Release of payments from the bank for contractors

• Answering daily calls to assist with supplier and client queries

• Monitor individual and team performance against agreed service standards and KPIs, providing feedback and raising concerns or support needs with the appropriate manager.

• Provide regular guidance, coaching and technical support to team members, encouraging knowledge sharing and consistent working practices.

What are we looking for:

• Superb customer service skills to clients and internal property management team via written and verbal communication

• Ability to work under pressure and identify key priorities

• Excellent IT skills - Experience of Microsoft suite of products, Word, Excel etc.

• Attention to detail

• Managing a team

• Able to communicate at all levels

• Experience of using Property Management accounts systems, ideally MRI Qube and/or Resident

• Knowledge of conveyancing

• Service charge accounting experience

• Block Management finance experience

• Knowledge of property market and associated services

• Knowledge of ARMA compliance rules

• Team leadership

• Experience of busy month end routines

• Experience of working in a sales orientated industry

• Experience of divisional or departmental accounts

• Actively studying/Qualified AAT / ACCA / CIMA

What we can offer you:

• Proven track record for career growth and advancement within the company

• Market leading training and ongoing professional development

• Access to a diverse portfolio of properties

• Supportive and collaborative team environment

Benefits:

• Competitive Salary Package

• Quarterly and yearly awards

• Salary sacrifice pension scheme

• Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares or commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVS’s or candidate referral from Recruitment agencies, and any such submissions will not be considered.