Service Contract Sales Representative

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.

Agfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X-ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology Solutions enhances diagnostic workflows and enables improved clinical outcomes through its cutting-edge technology and services. The company is part of the broader Agfa-Gevaert Group, which has a long-standing reputation in imaging and information technology across various industries.

A Service Contract Sales Representative is a fully remote position and is responsible for driving the SMA sales business and reports to the Service Contract Manager. The incumbent will be responsible for implementing sales/service selling strategies, contributing to Request for Proposal (RFP) service proposal generation, and ensure inventory accuracy to address revenue leakage.

Location: Remote

What You'll Do (Duties & Responsibilities):

• Work with customers, zone sales management, service management, field service and contract administrators to achieve specific assigned service agreement sales targets by interfacing with the field sales and service forces to optimize sales opportunities.
• Achieve defined sales quota objectives for new and renewal contracts.
• Manage standards for Service Maintenance terms and conditions to ensure that the customer expectations and the business needs are met.
• Act as a pre-sales consultant for the Sales and Service organizations in the creation, proposing, and presenting of service-based contract proposals to customers.
• Prepare the service contract pricing portion(s) of a Request for a Proposal (RFP) for Agfa product offerings
• Work with the Legal team to ensure that contract negotiations align with Agfa’s business objectives
• Provide quality control for SMAs, to include review of inventory (software and hardware) with the help of contract administrators, analysis of revenue mix, assess the cost of 3rd party contracts, review the discount levels and propose recommended services.
• Record all contract proposal targets, forecast probabilities, stage of the sales cycle and conversations with customers, engineers and managers in the CRM system weekly for review with management.
• Develop and implement customer correspondence related to service contract proposals and special programs.
• Work closely with the contract administrators to provide knowledge transfer on Agfa products, underlining technical and business strategies.
• Manage customer base to ensure customer satisfaction, including attendance of customer QBR meetings as necessary.
• Ensure all required administrative tasks associated with processing and quoting contracts through use of ASSM, SAP, and CRM tool are correct and have met customer approval and understanding

What You'll Bring (Education & Experience):

• Degree: BS/BA or a minimum of 5 years of experience selling service maintenance agreements.
• Excellent organizational, communication and interpersonal skills, (face-to-face, email and telephone skills).
• Flexible, results-driven and take-charge person with the ability to work well under pressure.
• Highly effective negotiation skills that ensure mutually beneficial contract outcomes
• Expert understanding and extensive practical experience using CLM tools and Microsoft Office applications.
• Basic knowledge and understanding of CRM/CLM systems.
• Expert understanding of the creation of service agreements.
• Overall administrative experience to include quote preparation and financial justification of such.
• Conversational knowledge and general understanding of the Agfa Radiology equipment and service product offerings.

(Agfa) Our Values:

• Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)
• Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)
• Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).
• Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).

What we offer now and in the future:

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Career development and growth.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.

Diversity and Inclusion:

At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.