Service Coordinator

Life Benefit Solutions, a division of People Corporation, is a trusted Group Insurance & Retirement Broker proudly serving Indigenous employers across Canada. We specialize in designing benefit programs that thoughtfully integrate Non-Insured Health Benefits (NIHB), supporting equity between Status and non-Status employees. Our mission is to deliver customized, community-conscious solutions that meet the unique needs of Indigenous and non-Indigenous employees alike.

The Service Coordinator role serves as a key member of the National Indigenous Solutions Practice and is responsible for delivering exceptional service and administrative support to plan members, plan administrators, clients, and internal stakeholders. Acting as a primary point of contact, this role provides guidance and support related to group benefits and retirement plans while ensuring the timely and accurate processing of administrative requests.
Working closely with Account Managers, plan administrators, insurance carriers, and service providers, the incumbent helps coordinate plan administration activities, resolve member inquiries, support claims processes, and facilitate effective communication between stakeholders. The role also contributes to the successful delivery of client services through training coordination, implementation support, employee meetings, and ongoing operational initiatives.
This position requires strong organizational skills, attention to detail, excellent communication abilities, and a commitment to providing culturally respectful and responsive service to Indigenous members, communities, and organizations.

We strongly encourage Indigenous applicants to self-declare in your cover letter.

The Service Coordinator will:

Plan Member & Client Support

• Serve as a primary point of contact for plan members and plan administrators regarding Group Benefits and Group Retirement Services inquiries.
• Provide timely, professional, and culturally responsive service to plan members, plan administrators, and clients.
• Assist plan members and plan administrators with health, dental, life, disability, critical illness, and retirement-related inquiries.
• Support members through claims processes by assisting with forms, documentation requirements, and communications with carriers and service providers.
• Guide members through prior authorization and special authorization prescription processes.
• Assist members with accessing employee and family assistance programs (EFAP) and other available resources.
• Redirect financial planning, investment, or specialized inquiries to the appropriate Account Manager.
• Support communication initiatives and educational outreach to plan members and client organizations.

Plan Administration

• Process employee and employer requests related to group benefits and retirement plans.
• Manage enrolments, terminations, beneficiary updates, salary adjustments, address changes, class transfers, and other administrative requests.
• Conduct thorough quality reviews of administrative transactions to ensure accuracy and completeness.
• Assist with annual administration activities including reports, reconciliations, and regulatory filings.
• Provide administration forms, claim documentation, and plan resources to members and plan administrators.
• Verify retirement account balances and investment selections as required.
• Support retirement plan withdrawal requests and related documentation.
• Maintain accurate plan administrator information and online administration access with carriers.

Client, Carrier & Stakeholder Coordination

• Act as liaison between plan members, plan administrators, insurance carriers, service providers, health practitioners, and other stakeholders.
• Follow up with carriers and service providers to support claim resolution and administrative inquiries.
• Coordinate communications between stakeholders to ensure timely issue resolution.
• Support onboarding of new clients and implementation of group benefits and retirement plans.
• Coordinate and facilitate plan administrator training sessions in partnership with carriers.
• Assist in educating plan administrators on online administration systems and self-service tools.
• Support coordination with Non Insured Health Benefits (NIHB) and other applicable organizations when required.
• Assist with Annual Information Returns, BEB and Schedule of Contributions reports
• Assist with group insurance and pension deductions

• Liaise with health and dental practitioners as well as insurance carriers as needed to support client inquiries and requests

Team & Operational Support

• Support Account Managers with client service activities and occasional client meetings.
• Assist with planning and coordination of employee meetings, administrator training sessions, and client events.
• Plan and deliver plan administrator training (one-on-ones, webinars) for both GB and GRS
• Scan, process, and maintain administrative records and documentation.
• Provide backup support to the service and administration team, including reception, phone coverage, and general office support as required.
• Contribute to process improvement initiatives and special projects.
• Support additional operational and administrative activities as assigned.

• Assist in new implementation of group insurance and retirement plans
• Take a collaborative & solutions-based approach to client inquiries and engage members of our team to assist in resolving and answering client questions or concerns

To be successful as a Client Service Specialist with People Corporation, you will need:

• Post-secondary education in business administration, customer service, office administration, or a related field is considered an asset.
• 2-5 years of experience in benefits administration, pension administration, client service, insurance, financial services, or a related field.
• Familiarity with group benefits and/or group retirement plans is preferred.
• Experience working with Indigenous communities, organizations, or clients is considered an asset.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications and web-based administration systems.
• Ability to maintain confidentiality and exercise sound judgement.

Why Join Us?

• An opportunity to make a real impact in Indigenous communities across Canada
• Involvement in meaningful work supporting Truth and Reconciliation efforts
• Be part of a team dedicated to delivering meaningful, community-conscious work
• Work in a collaborative and supportive office environment
• Gain exposure to client-facing coordination and administrative operations within a growing practice

What's in it for you:

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.

We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.

The base salary for this position is between $50,000 - $58,000 annually.

This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.

Join us.

We know that it's the vast expertise and commitment of our teams in People Corporation and our Partner Firms that have put us where we are today. We value our employees and provide competitive salaries, a comprehensive group benefits plan, and a generous retirement savings plan. And we're in it for the long haul - once you join us, we want you to thrive. If you want to make a difference in the lives of customers, if you take pride in a job well done, and if you like to have fun, talk to us.

To learn more about our Partner Firms, please click on the link below.

https://www.peoplecorporation.com/en-ca/about-us/our-partner-firms

Accessibility Statement

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.

For more information on Accessibility at People Corporation, visit our link

https://www.peoplecorporation.com/en-ca/accessibility-statement.