Service Coordinator (m/f/d)

Company Overview
NACOS Marine delivers advanced navigation, automation, and control systems for vessels worldwide. Our integrated solutions help ship owners and operators improve safety, efficiency, and sustainability at sea. With proven reliability, innovative technology, and dedicated support, we enable smarter maritime operations. Let’s shape the future of maritime technology together.

Role Overview
We are seeking a proactive and organized Service Coordinator (m/f/d) to manage service projects from order intake through successful completion. In this role, you will coordinate people, materials, schedules, and communication to ensure projects are delivered on time, within budget, and to the highest quality standards.
Working closely with customers, suppliers, service engineers, sales, and internal stakeholders, you will play a key role in ensuring excellent customer service while supporting the efficient execution of service activities.

Key Responsibilities

• Coordinate and manage assigned service projects from initiation through completion
• Act as the primary point of contact for customers, suppliers, service engineers, and internal stakeholders throughout project execution
• Define project objectives and communicate expectations clearly to the project team
• Develop, maintain, and monitor project plans, schedules, and milestones
• Prepare, review, and maintain project documentation, ensuring accuracy and completeness
• Coordinate project resources, including personnel, materials, equipment, and required technologies
• Establish and manage project processes, including risk management, issue resolution, change management, and communication plans
• Prepare and monitor project budgets, costs, and resource utilization
• Track project progress and ensure delivery in accordance with agreed timelines, quality standards, and budget
• Collaborate closely with Sales, Marketing, Service, and Support teams to ensure customer satisfaction and support business objectives
• Identify opportunities to improve service delivery, processes, and customer value

Key Requirements

• Bachelor's degree or diploma in Business Administration, Project Management, Engineering, or a related field, or equivalent practical experience
• Experience coordinating projects or service activities in a technical, industrial, or maritime environment is preferred
• Strong organizational and planning skills with the ability to manage multiple priorities simultaneously
• Experience coordinating resources, documentation, schedules, and project budgets
• Excellent communication and stakeholder management skills with the ability to build strong customer relationships
• Strong problem-solving skills with a proactive and structured approach to project execution
• Ability to collaborate effectively across multidisciplinary teams, including Sales, Service, Marketing, and Support
• Good knowledge of Microsoft Office; experience with ERP or project management systems is an advantage
• Fluent in English, both written and spoken

Why choose us and why we'd choose you?
At NACOS Marine, you will become part of an international team delivering advanced maritime solutions to customers worldwide. Your ability to coordinate projects, build strong customer relationships, and ensure efficient service delivery will directly contribute to customer satisfaction and business success.
We value collaboration, accountability, and continuous improvement, and we're looking for someone who enjoys working in a dynamic environment where every day brings new challenges and opportunities.