--main description==
We are looking for a talented Service Delivery Leader to establish processes to provide consistently high levels of customer service in a cost-effective manner.
--positions available==1
--title==
Technical skills:
--description one==
Software Development Cycle Knowledge.
##MS Office (Excel and Power Point)
--about you==
You are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests and be able to grow professionally.
--competencies==You bring to Applaudo the following competencies:
##
Bachelor’s degree in computer science or related
##3+ Years of Service Delivery or Project Management experience
##
2+ years of experience in a team leading role
##
Customer service, resource planning, strong teamwork, and quality control skills.
##
Excellent verbal and written communication skills.
##
Leadership and negotiation skills
##
Professional english proficiency
--responsibilities==You will be accountable for the following responsibilities:
##
Accountable for teams ongoing deliveries (ensure the team have all the resources they need to deliver high quality)
##
Building and maintaining positive and great relationships with customers and improve customer satisfaction
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Identifying customer needs and overseeing service delivery
##Managing budgets for each team
##Achieve the goals set by the client, aligning the team with established goals and requirements
##Critical support in the people development and well being focus in each team (Team morale, career progress, workload, etc)
##Managing conflict and identify team improvements, deliver feedback and establish action plans
##Receive and solve client’s concerns and inquiries, ask for feedback and develop action plans
##Ensure effective communication between the parts (different teams, applaudo areas, client)
##Identify, communicate and help to get new business opportunities
##Manage expectations and raise the hand when expectations are out of our capacity