Service Delivery Project Manager

My Online Staff is excited to offer a Permanent work-from-home position with an Australian morning shift, allowing you to enjoy your evenings. Join our non-toxic culture where your well-being is our priority.

With My Online Staff, You Accomplish More While Juggling Less!

At My Online Staff, we’re transforming the virtual workplace by helping companies achieve more with our skilled remote team. Our exceptional staff in the Philippines thrive in a supportive environment, reaching their highest potential.

Why Choose Us?

• Permanent Work from Home: Enjoy the flexibility and comfort of working from your own home.
• Australian Morning Shift: Perfect for those who prefer early hours and love having their evenings free.
• Non-Toxic Culture: Be part of a positive and respectful work environment.
• Supportive Team: Work with a team that supports your growth and success.
• No weekend work: Enjoy your weekends off to relax and recharge. Spend time with your family and loved ones.

We are seeking a Remote Service Delivery Specialist to support engineering, architecture, and construction teams in delivering high-quality projects efficiently. This role ensures seamless coordination across design, documentation, and project workflows, helping reduce turnaround times and improve overall delivery performance.

Key Responsibilities

1. Project Coordination & Delivery Support

• Assist in managing project timelines, deliverables, and documentation
• Coordinate between site supervisors, project managers, and consultants
• Track project milestones and flag risks or delays
• Manage the quality and integrity and data in the project management system (Varicon) which includes site diaries, timesheets, receipts of deliveries and control of job purchasing orders.
• Documentation of variations, changes and delays.
• Maintain organized project records and communication logs

2. Technical Documentation Support

• Prepare and update project documents, reports, and presentations
• Assist with drawing registers, RFIs (Requests for Information), and submittals
• Supporting consultants
• Ensure documentation complies with client and regulatory standards

3. Estimation & Procurement Assistance

• Support quantity take-offs and cost estimation processes
• Assist in preparing Bills of Quantities (BOQ)
• Coordinate with suppliers for material specifications and pricing
• Maintain procurement trackers and vendor records

4. Client & Stakeholder Coordination

• Assist in preparing client updates and progress reports
• Schedule meetings and maintain minutes of meetings (MoM)
• Ensure timely communication between stakeholders

5. Process Improvement & Reporting

• Monitor productivity against benchmarks related to project delivery and turnaround times
• Identify inefficiencies and recommend workflow improvements
• Generate weekly/monthly delivery performance reports

Required Skills & Qualifications

Technical Skills

• Familiarity with formwork methodologies in construction workflows
• Experience with tools like:
• Varicon
• Groundplan
• Microsoft Office / MS Project
• Understanding of:
• Construction documentation processes
• BOQs, RFIs, and project lifecycle

Soft Skills

• Strong organizational and time management skills
• Excellent written and verbal communication
• High attention to detail
• Ability to work across multiple projects simultaneously
• Ability to manage and support client’s time preference

Preferred Experience

• Background in Civil Engineering, or Construction Management
• Experience supporting international AU construction projects
• Exposure to BIM workflows or sustainability frameworks (LEED, WELL)
• Experience in working with ISO 9001