Service Designer

Job Description Responsibilities · Conduct user research to gain a deep understanding of customer needs and behaviors Design end-to-end experience journeys that meet customer needs and business goals Write user stories and acceptance criteria to inform product development Design and plan user testing to validate design decisions Collaborate with cross-functional teams to ensure design solutions meet business and technical requirements Develop and maintain design documentation and design systems Enable and coach teams on the practice of service design Requirements Skills: · Strong understanding of human-centered design principles and design thinking Excellent communication and collaboration skills Ability to work in a fast-paced environment and prioritize multiple projects Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite or similar Experience with user research methods and analysis Strong problem-solving skills and attention to detail Experience level: 9-12 years experience in the role of Service Designer Duration: 27 weeks Travel : Middle East ;Yes (occassional travel for key events like a workshop) Work model : Hybrid