Service Desk Analyst

Please make an application promptly if you are a good match for this role due to high levels of interest.

Widnes

£33,476

Fixed Term Contract (12-month contract)

Full Time

Here at Halton Housing, we are looking for an experienced and proactive Service Desk Analyst to work across our vibrant organisation.

Hours: 37 hours per week (Monday - Friday)

Duration: Fixed Term Secondment (12 months)

What You’ll Do

• Log, prioritise and manage ICT support requests, ensuring service levels are met.
• Configure, image and deploy ICT equipment, including laptops, tablets and mobile phones.
• Provide 1st and 2nd line technical support, resolving issues where possible.
• Create user guides and training materials to support self-service and knowledge sharing.
• Support service improvement through issue analysis and process recommendations.
• Manage ICT onboarding and offboarding processes, including inductions and user training.
• Maintain accurate records within Active Directory and configuration management systems.
  
  

What You’ll Need

• Experience troubleshooting and resolving ICT issues, including Office 365 applications.
• Knowledge of Windows operating systems and mobile device support (iOS, Android and Windows).
• Understanding of ICT legislation, regulations and best practice.
• Strong customer service and communication skills.
• Ability to follow procedures, analyse information, solve problems and escalate issues where required.
  
  

What You’ll Get

• 30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays
• Opportunity to buy or sell holidays
• Competitive salary
• Electric Vehicle Salary Sacrifice Scheme
• Flexible and Hybrid working
• Supported training and development opportunities
• Health and Wellbeing Cash Plan
• Competitive Pension Scheme
  
  

Why Halton Housing?

At Halton Housing, our purpose is Improving People's Lives. We're looking for people who share our values:

• We are Honest – we build trust through openness, integrity and accountability.
• We are Dynamic – we embrace change, seek opportunities and continually improve.
• We Care – we put people first and make a positive difference to our customers, colleagues and communities.
  
  

If this sounds like you and you're looking for a role where you can make a real difference, we'd love to hear from you.

We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible