Service Desk Engineer

Your mission Technical Capability: Assisting with network installations (RJ11, COAX, CAT, Fibre), cabling, and installation of phone equipment Support Methods: Telephone, Email and Remote Troubleshooting support to our customers. Remote Configuration of phone and network devices Remote Repairs : Repair and maintenance of phone and network devices Contractor Management: Working with and scheduling external contractors and service providers Logistics: Organisation of the logistics of new or defective phone or network components Service Management: ServiceNow/Jira Ticket handling, compiling technical information for maintenance, repairs and creating procedures and workflows Custom In House Software: Must be willing to learn new software and support our customers through telephone, email or on rare occasion in person visits. International Cooperation: Frequent interaction with Telio Group’s international teams Your profile Software or IT industry experience : Successfully completed technical training as a phone, cabling or IT technician or comparable technical training with professional experience in the field of phones, cabling or IT. Network Technology: Desirably, initial industry experience in one of the following areas: CAT5/6, Fibre, Telephone Cables, Cisco Networking, communication, and network technology or similar (Windows Server etc) Office: Knowledge of common Microsoft Office applications Agile or fast-paced environments: Experience working in agile development environments where software evolves frequently and training must adapt quickly. Security: The selection process will include background screenings, including criminal history checks, and you will have to undergo additional security screening by our customers security teams. Personality: Willingness to travel and assemble/repair devices at times. High willingness to learn, a self-reliant way of working. Efficient work organisation and time management. Customer-oriented work and professional appearance. Location: Perth, Australia Why us? Professional challenges, inspiring, diverse tasks Learning path on new technologies Multicultural environment Flexible working hours and home office days Relaxed atmosphere, steady, supportive international team