Service Desk Engineer

At a glance Location: Cambridge In-office expectation: 3 days per week Employment type: Permanent Salary : £35,000-£40,000 Why this role exists Redgate’s people rely on technology that just works and this role is central to making that happen. As our Service Desk Engineer, you’ll be the first point of contact for IT support across the business, keeping things running smoothly and making sure everyone can do their best work. It’s a role with real ownership: you’ll resolve issues, spot patterns, improve processes, and contribute to wider infrastructure projects. If you care about delivering excellent support and want to grow your technical skills in a thoughtful, collaborative environment, this is a great fit. About Redgate Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration. We build solutions that help data professionals securely manage the data and databases that their organisations depend on, a space that’s only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates. Why join our engineering team? Real technical variety - New starter onboarding, hardware deployment, infrastructure troubleshooting, service automation, and project work - you're doing actual technical work, not just processing tickets. A team that listens to you - Work in a focused team where your ideas for improvement are actively sought, and there's space to develop real technical depth. About the role This is a hands-on technical support role with variety, impact, and room to grow. You’ll own 1st and 2nd line support for internal users, logging, triaging, and resolving issues across devices, applications, and infrastructure. But it’s more than a ticket queue: you’ll identify trends, contribute to IT projects, and help shape how support is delivered at Redgate. First point of contact for IT issues across the business, with a focus on first-touch resolution Troubleshooting and resolving issues across Microsoft 365, Intune/Autopilot, Entra ID, networking, and AV equipment Identifying recurring themes and proposing process improvements to the Technical Operations team Contributing to infrastructure projects and new starter onboarding Maintaining accurate asset records and support documentation What makes you a great fit Experience in a similar IT support role, with strong analytical and problem-solving skills Confident supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory Familiarity with an ITSM platform such as Halo, Zendesk, or similar Clear communicator who can explain technical concepts to non-technical colleagues Someone who takes initiative, spots opportunities to improve, and follows through What we offer Salary range:£35,000-£40,000 Hybrid working, home and Cambridge office Monthly wellbeing allowance and generous paid time off Genuine investment in learning, development, and career progression Private health insurance Full benefits details available on our website What happens next Your application will be reviewed by a person; we don’t use AI or automated tools to assess applications. Every profile is read by one of our Talent Partners. You’ll hear back within a few days, whether it’s a next step or a no, we aim to respond promptly so you’re not left wondering. Our interview process is straightforward and consistent, you’ll find more detail on our typical hiring process below, so you know what’s coming and why. Belonging at Redgate We believe that people do their best work in an environment built on respect, fairness, and trust and that diverse perspectives lead to better outcomes. Redgate is an equal opportunity employer, and we make hiring decisions based on skill, potential, and alignment with our values. You can read more about how we approach belonging and inclusion at Redgate on our Belonging at Redgate page.