Service Desk Engineer (Field)

About Charles Square Charles Square (CSq) are experienced and trust IT specialists to the financial sector worldwide. CSq offer Enterprise 24x7x365 Support, Consultancy and Procurement, delivering solutions that set a high bar on reliability, security, and customer experience. As a young agile company and a Microsoft Gold Partner, we fully embrace the cloud and are recognised leaders in the financial sector in helping companies transform and innovate. We specialise in the successful deployment of technologies in security focused regulated businesses . Role Outline For this role we are looking for a Service Desk - Field Engineer based in the London area with a wide range of skills from desktop, server and cloud support. You will be passionate about technology, troubleshooting, learning, and providing guidance and knowledge transfer to your colleagues. The role will be mainly based on client sites, when not on site you will support the service desk team. You will need to be within commutable distance of central London. What you will need to succeed For this role we are looking for someone with previous experience in an IT Solution Provider or MSP environment. Experience supporting and troubleshooting complex environments. A passion to play with technology and understand how things work. Ability to work in a fast-paced environment and manage competing priorities. Ability to self-manage tasks and accept guidance and positive criticism. You will have excellent client service skills, experience in taking calls professionally, dealing with time critical issues efficiently as well as being enthusiastic about expanding your technical knowledge. Required Skills Minimum 2 years’ experience in a 2nd Line role within a service desk or support environment. At least 1 years’ experience as a Field Engineer working on multiple customer sites. Good knowledge of Azure, Microsoft Office, Windows Server, Virtual environments, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus. Cloud hosted O365 skills required. MS Exchange and Outlook management skills required. Knowledge of data backups and schedules including VEAAM and Cloud hosted services. Demonstrated PC hardware/software trouble-shooting skills. Excellent team player. Excellent communication and interpersonal skills; professional telephone demeanour. Strong customer service skills and attention to detail. Ability to work under pressure and good organisational skills. Main Duties To travel to various customer sites when required to complete onsite support. This may be more regular or on an ad-hoc basis. To liaise with and build strong working relationships with stakeholders. To be an ambassador for the company to maintain and enhance the reputation of the company. To record all calls to ensure accurate information about the client’s systems is maintained and available to other support personnel and account managers. When not on a customer site to provide service support via phone call/email Escalate issues in line with guidance. To have a flexible approach and attitude. To work with other support staff to build knowledge and skills pertinent to the sites supported. Company Benefits 31 days annual leave Overtime income Pension Health Shield (Cash Plan) CSq Benefit Hub Shop St. Cinema Tickets Gym Membership Training Social Events Cycle 2 work scheme Electric leased car scheme Access to discounted Hardware and Software Equal Opportunities & How to Apply Charles Square is committed to creating an inclusive and welcoming environment where diversity is valued and everyone can do their best work. We encourage applications from all qualified candidates and are proud to be an equal opportunities employer. If you require any reasonable adjustments during the recruitment process, please let us know when you apply and we will be happy to accommodate.