Service Desk (Lisbon- Hybrid)

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for a Servicedesk for a client on our Talent Team.

Your responsibilities include:

• Provide 1st Line IT support to end users via phone, email, and remote assistance tools.
  
• Diagnose and resolve hardware and software issues related to Microsoft Windows and Microsoft Office environments.
  
• Perform remote troubleshooting and support for end-user devices and applications.
  
• Log, manage, and escalate incidents and service requests according to established procedures and SLAs.
  
• Deliver excellent customer service while maintaining clear communication with users throughout the resolution process.
  
• Create and maintain technical documentation, knowledge articles, and operational procedures to support knowledge transfer across teams.
  
• Collaborate with internal support teams to ensure efficient issue resolution and continuous service improvement.
  
• Ensure adherence to company policies, security standards, and operational processes
  

You must have:

• Proven experience supporting Microsoft Office and Windows environments.
  
• Experience troubleshooting hardware and software issues.
  
• Previous experience in a Service Desk, Helpdesk, or similar IT support role.
  
• Experience providing telephone-based customer support.
  
• Good knowledge of Operating Systems and end-user technologies.
  
• Experience using remote access tools for troubleshooting and supporting end users.
  
• Strong customer service and Helpdesk support skills.
  
• Ability to create technical documentation and operational procedures.
  
• Clean criminal record.
  
• Excellent communication and conflict management skills.
  
• Strong customer-oriented mindset.
  
• Ability to work effectively under pressure and manage stressful situations.
  
• Reliable attendance, punctuality, and commitment to service quality.
  
• Team-oriented attitude with a proactive approach to problem-solving and troubleshooting
  

We value:

• ITIL Foundation certification or ITIL training.
  
• Passion for technology and continuous learning.
  
• Strong analytical and troubleshooting skills.
  
• Ability to work independently while maintaining close collaboration with the wider team.
  
• Adaptability and willingness to take on new challenges.
  
• Experience working in fast-paced IT support environments.
  
• A positive attitude, resilience, and commitment to delivering a high-quality customer experience.
  

We offer:

• Integration into a dynamic and motivated team to perform the role.
  
• Additional training.
  
• Salary package in line with the responsibilities of the role.
  
• Professional growth and career development opportunities.
  

Workplace: Lisbon - Hybrid

Claranet, Make modern happen!