Service Desk Representative

Service Desk Representative Thrive at Dustin: IT innovation, growth, and a dynamic team of over 2000 colleagues. Ready to make an impact? Kick-start your career in IT and join a supportive, collaborative team where every day brings new opportunities to learn, grow, and make a real difference for customers. If you're passionate about technology, enjoy solving problems, and thrive in a people-focused environment, this is your chance to build valuable skills while working closely with colleagues across Europe. This is what makes the position as Service Desk Representative unique Accelerate your career in IT through hands-on learning, continuous development opportunities, and a steep learning curve from day one Join a collaborative and supportive team culture where colleagues across Europe work closely together to solve challenges and share knowledge Make a real impact by helping customers every day, delivering excellent support, and creating positive customer experiences through technology My name is Juuli Jokinen, and I am the Service Desk Team Manager at Dustin. As a leader, I am passionate about creating a supportive and trusting environment where everyone feels empowered to grow, develop their skills, and make a meaningful impact. I believe in collaboration, knowledge sharing, and helping each team member reach their full potential, while building a positive team culture where we enjoy working together and celebrate our successes along the way. Your role & influence as Service Desk Representative Responsibility : You will be given responsibility for delivering exceptional customer support by resolving technical issues, managing cases efficiently, and ensuring a seamless customer experience that helps customers succeed and stay satisfied Collaboration : Together with your team, you take care of delivering high-quality customer support, meeting SLA commitments, and ensuring customer satisfaction. You'll work closely not only with your immediate team members but also with departments Delivery, Operations, and Sales to provide a seamless support experience and resolve customer needs efficiently Core activities: Provide first-line support to customers via phone and email, delivering a professional and customer-focused service experience Troubleshoot and resolve technical issues in collaboration with colleagues and specialist teams to ensure timely solutions Manage and follow up on support cases according to ITIL processes, ensuring SLA compliance and clear communication throughout the case lifecycle This is what we imagine you bring We envision you as a curious and driven individual who has a genuine interest in IT, enjoys helping people, and is motivated to continuously learn and develop in a collaborative environment. Additionally, it's important that: Experience with customer service, support, or working in a customer-focused environment is considered an advantage Technical skills and a strong interest in IT, with a willingness to learn new technologies and develop your technical expertise Fluency in both English and Danish is required for this role What can you expect next? To ensure a fair recruitment process free from unconscious bias, we handle your application anonymously and do not accept cover letters. Please refrain from sending one, so that the selection is based solely on professional competencies. We expect the following steps in the recruitment process: 1st interview with Team Manager Customer Service, Christopher Nilsson and Team Manager Service Desk, Juuli Jokinen 2nd interview with Team Manager Service Desk, Juuli Jokinen and a Team member For questions about the position, please contact the hiring manager Juuli Jokinen via e-mail: [email protected] Department Customer Support Role Service Desk Locations Brøndby Remote status Hybrid Required working hours 37 Required language(s) English , Danish Need more reasons to become a Dustineer? Extra vacation On top of the regular vacation days, we offer five extra vacation days. Home office allowance All new employees are given a one-time home office allowance of 2600 DKK to buy home office equipment, provided for roles where applicable. Pension We offer 12% pension, where 8% is company-paid, including health insurance with a broad selection of physical and mental health support. This is what makes Dustin special As you grow, we grow. Your development is crucial to us. We encourage everyone to stay curious and keep learning. That's why we have our own Dustin Academy, which supports your continuous growth. Be part of an exciting journey. With teams in the Netherlands, Sweden, Denmark, Norway, Finland and Belgium, we are a leading online IT partner in the Nordics and the Benelux, constantly striving to become one of Europe's top IT partners. Make an impact that matters. We prioritise sustainability every day with ambitious goals to reduce climate impact, increase circularity and promote social equality. Diversity and inclusion are an integral part of our strength. Together we win as a team. We embrace a supportive culture, encourage a sustainable work-life and support healthy lifestyles. We offer flexibility, allowing a mix of digital and office work tailored to your role and providing the best conditions for a balanced daily life. Dustineers Luma Stark Talent Acquisition Partner Gregory Williams Teammanager Sales Bert Schaeffer Salesmanager Education Titus Hessel Welin Manager Talent Acquisition Ida Wannebro Talent Acquisition Partner Manon van Lieshout Talent Acquisition Partner Jeroen Arendts Team Manager Business Support Sander Dirks Talent Acquisition Partner More people How to Become a Dustineer Life at Dustin Our products & services Brøndby About Dustin Dustin is a leading online based IT partner in the Nordics and the Benelux. We help our customers to stay in the forefront by providing them with the right IT solution for their needs. We offer approximately 280,000 products with related services to companies, the public sector and private individuals. Sales for the financial year 2023/24 amounted to approximately SEK 21.5 billion and more than 90 per cent of the revenues came from the corporate market. Dustin has approximately 2,000 employees and has been listed on Nasdaq Stockholm since 2015 with headquarters in Nacka Strand just outside central Stockholm.