Service Engineer

Role Description This is a part-time hybrid Service Engineer role based in Dubai, United Arab Emirates, with flexibility for some work from home. The Service Engineer will perform on-site equipment installation, maintenance, and repair, ensuring systems operate safely and efficiently. Responsibilities include diagnosing technical issues, providing timely field service and technical support, and documenting service activities and parts usage. The role involves communicating clearly with clients and internal teams, preparing basic service reports, and following institute procedures and safety guidelines. The Service Engineer will also support continuous improvement initiatives, assist with training users on proper equipment operation, and coordinate schedules to meet service commitments.
Qualifications

• Strong Troubleshooting and Technical Support skills to diagnose and resolve equipment and system issues efficiently.
• Experience in Field Service, including on-site visits, customer interaction, and adherence to service-level expectations.
• Effective Communication skills for clear interaction with clients, colleagues, and documentation of service activities.
• Hands-on Maintenance & Repair experience with mechanical or electronic systems, following safety and quality standards.
• Relevant technical diploma or degree in engineering, electronics, or a related field.
• Ability to work independently, manage time and priorities in a part-time, hybrid environment.
• Proficiency in basic digital tools for reporting, scheduling, and remote support.
• Familiarity with health, safety, and regulatory compliance requirements for technical service work.
• Previous experience in service engineering or a similar technical role in the region is an advantage.