Service Engineer (Kazakhstan)

SLS Alliance is looking for a results-driven Middle Service Engineer to support the high-priority QazPost project in Astana, Kazakhstan. This is a hands-on field engineering role with immediate operational impact: restoring and stabilizing drop-off functionality at active sites. You will work at the intersection of service execution, technical diagnostics, and infrastructure reliability, helping ensure that smart self-service systems operate consistently and efficiently in real-world conditions. This opportunity is ideal for an experienced professional who takes ownership in the field, solves problems quickly, and is motivated by measurable outcomes.

Mission

• Restore and stabilize QazPost drop-off operations in Astana through disciplined, high-quality field engineering execution.
• Ensure that critical service infrastructure remains functional, reliable, and ready for sustained operational use.
• Deliver fast, accurate, and accountable on-site technical support that translates directly into measurable business continuity.
• Strengthen customer confidence by resolving technical issues effectively and maintaining high standards of service professionalism.
• Support SLS Alliance’s broader mission of delivering dependable smart infrastructure systems through integrated engineering, service, and operational excellence.

Requirements

• Job level: Middle-level service engineer with proven hands-on field experience and a track record of completing technical service tasks independently.
• Years of experience: No fixed number of years is specified, but candidates must demonstrate practical, results-oriented experience in service engineering, field maintenance, installation, or technical support roles.
• Hands-on experience working with scales and related service, adjustment, or troubleshooting activities.
• Practical experience with a camera used for measurements or similar technical imaging / measurement devices in field conditions.
• Strong working knowledge of cable management, cable routing, organization, reconnection, and general cable infrastructure service work.
• Ability to perform installation, service, dismantling, and fault response tasks accurately and efficiently on site.
• Comfort working in a field-based environment, traveling between service locations in Astana as operational requests arise.
• Ability to diagnose technical issues, prioritize corrective actions, and restore equipment to operational status with minimal supervision.
• Experience using a service application or similar digital tool for managing work orders, service requests, and reporting.
• Required language skills: Russian and English for communication, coordination, and service documentation.
• Strong sense of ownership, accountability, and follow-through, with a clear focus on measurable service outcomes.
• Ability to work in alignment with business and operational goals, especially around uptime restoration, service quality, and timely execution.
• Detail-oriented approach to field work, including accurate reporting, structured troubleshooting, and disciplined task completion.
• Professional customer-facing behavior and the ability to represent the company effectively on a high-visibility project.
• Readiness to support a high-priority engagement where speed, reliability, and consistent technical delivery are essential.

Responsibilities

• Restore and re-activate drop-off operations in Astana, ensuring systems return to stable working condition as quickly and safely as possible.
• Perform on-site service, diagnostic, installation, dismantling, and repair work for QazPost equipment and related infrastructure.
• Work directly with scales, measurement camera systems, and associated service components to identify faults and complete corrective actions.
• Execute cable management and cable infrastructure work, including routing, organization, reconnection, and physical serviceability improvements.
• Respond to field service requests across multiple addresses in Astana, maintaining professionalism, speed, and technical accuracy on every visit.
• Handle false-call visits appropriately by validating equipment status, documenting findings, and closing requests correctly.
• Use the designated service application to track tasks, update job status, record completed work, and maintain accurate service documentation.
• Conduct technical assessments on site and determine the most efficient path to restore system functionality with minimal operational disruption.
• Coordinate with project stakeholders and service teams to communicate findings, parts or follow-up needs, and status of open issues.
• Maintain high standards of field execution, equipment handling, and technical discipline in line with structured service processes.
• Support repeatability and reliability of service outcomes by documenting recurring issues and practical field recommendations.
• Represent SLS Alliance professionally at customer locations while contributing to service quality, uptime, and trust in delivery.

Key Goals

• Reanimate and fully restore drop-off operations in Astana within agreed service timelines.
• Complete field service visits across required Astana locations with high technical accuracy and strong documentation discipline.
• Resolve issues related to scales, measurement camera systems, and cable infrastructure efficiently and sustainably.
• Minimize repeat incidents and unnecessary callouts through effective diagnostics and quality-first service execution.
• Maintain accurate service tracking in the designated application to ensure transparency, accountability, and operational control.
• Contribute to stable uptime, reliable customer operations, and consistent field performance across the QazPost project.

Benefits

• Opportunity to play a critical role in restoring live infrastructure operations for a strategically important customer project.
• Direct impact on service continuity and user experience across real-world smart infrastructure systems.
• Work with an integrated engineering, manufacturing, and software partner operating to European and international standards.
• Exposure to field service challenges involving hardware, devices, physical infrastructure, and system integration.
• A visible, high-priority assignment where strong performance can quickly build credibility and career momentum.
• Collaboration with multidisciplinary teams across service, engineering, operations, and delivery functions.
• Professional growth through hands-on problem-solving in an environment focused on structured execution and operational reliability.
• Opportunity to contribute to scalable service practices within a company building a long-term global delivery network.
• Dynamic work that rewards initiative, technical discipline, and the ability to deliver results under real operational conditions.
• Supportive environment for experienced professionals who want their work to be measurable, valued, and outcome-driven.

If you are a hands-on service professional with proven field experience, strong technical ownership, and the drive to deliver visible results, we encourage you to apply. Join SLS Alliance and help restore and strengthen critical smart infrastructure operations in Astana while continuing to grow your impact as a trusted engineering partner.