Service Engineer, PAP Land

Company Description

PALFINGER Asia Pacific (PAP) is the regional headquarters for PALFINGER in APAC, based in Singapore and supported by local facilities and offices in China, India, Japan, South Korea, Indonesia, Vietnam, and Singapore. PALFINGER is a global leader in innovative lifting solutions for land and sea, with a strong focus on technology, digitalization, quality, safety, and service. The company emphasizes entrepreneurship, respect, learning, sustainability, and flexibility to ensure responsible use of resources and deliver on its promise of LIFETIME EXCELLENCE. As part of a multinational group headquartered in Bergheim, Austria, PALFINGER operates 39 production entities and more than 5,000 sales and service centers in over 130 countries. Worldwide, the company employs over 10,000 people and offers diverse career opportunities in a dynamic industrial environment.

About the role

The Service Engineer provides technical support and service to PALFINGER dealers, partners and end-users across the APAC region, both remotely and on site. The role diagnoses and resolves technical issues on hydraulic, electrical and electronic systems, delivers technical training and installation support, and manages warranty and spare parts matters together with the factory. The purpose is to keep customer equipment running reliably and to strengthen service quality and customer satisfaction across the region.

Key Responsibilities

• Resolve technical issues raised by dealers, partners and end-users in a timely and structured manner, maintaining close liaison with customers and dealers until closure.
• Provide technical customer service and support to dealers and end-users, both remotely and on site, including fault diagnosis and troubleshooting of hydraulic, electrical and electronic systems.
• Coordinate and liaise with the factory on parts and service matters, and follow through on open issues to resolution.
• Manage warranty cases in line with PALFINGER standards, and support spare parts management for the region.
• Conduct technical training for dealers, partners and end-users, and provide installation and commissioning support.
• Travel within the APAC region (approximately 60%) and work irregular hours where required to support dealers and end-users.
• Work as part of the regional service team and contribute to the continuous improvement of service processes, technical documentation and service reporting.

Key Requirements

- Technical education (Diploma or equivalent) with sound knowledge of hydraulic, electronic and electrical systems is a must.

- Minimum 5 years of working experience with heavy equipment in a hydraulics and electrical environment.

- Candidates from the heavy equipment, crane or construction machinery industry are preferred.

- Strong technical analysis, diagnostic and troubleshooting skills.

- Good communication and interpersonal skills, able to work with customers, dealers and factory teams.

- Proficiency in English and Mandarin, to support Mandarin-speaking dealers and customers in the region.

- Self-motivated, committed and a team player.

- Willing to travel out of Singapore approximately 60% of the time and to work irregular hours when required.

Work arrangement: Hybrid remote